Operations Analyst - Public Sector, Federal Civilian

Job Summary

The Operations Analyst – Public Sector, Federal Civilian is an experienced professional providing operational support to Federal Civilian Agency field offices and vendors. This role involves analyzing help desk reports and Service Now requests to identify trends and determine the necessary support to meet operational requirements.

• Leads operational analysis and business improvement activities.
• Conducts detailed research and analysis of operational data, and maps business processes.
• Assesses current operations and recommends process and technology improvements.
• Delivers a full range of services that use their educational background, experience, and organizational skills while serving BDO’s dynamic public sector client base.
• Assists with firm practice, solution, and business development initiatives with guidance from Public Sector leadership.
• Supports task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes.
• Supports problem solving and fact finding, while working side by side with experienced team members, management, and client leadership.
• Supports clients with key financial and budgetary, information technology, and operational transformation initiatives.
• Adapts to a changing client environment while meeting client expectations.
• Manages priorities and works effectively to initiate correspondence and task completion; supports multiple efforts through flexible multi‑task coordination.
• Provides summary recommendations to team leadership regarding assigned tasks.
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations.
• Communicates and maintains relationships with key client personnel to ensure shared understanding of processes, operations, and functions.
• Prepares presentations, briefings, and actively participates in client meetings and day‑to‑day interactions.
• Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products.
• Establishes professional rapport with clients and other organizations.
• Attends relevant training, seminars, and/or conferences to stay current with technical skills that align with client’s needs and changes in the industry.
• Supports recruiting efforts by identifying and referring potential candidates.
• Other duties as required.

• Bachelor’s Degree, required; focus in Business, Operations Research, Organizational Assessment, preferred.

• Six (6) or more years leading operational analysis and business improvement activities, required.
• Experience supporting federal government agencies, preferred.
• Experience working at a professional services firm, preferred.

• Ability to obtain and maintain government agency suitability or security clearance, required.

• Proficiency in Microsoft Office Excel, PowerPoint, and Word, required.

• Ability to support possible project‑related travel, as needed.
• Ability to interact effectively with people at all organizational levels within the client organization and in the firm.
• Excellent verbal and written communication skills.
• Ability to work independently and collaborate within a team environment and with a customer service focus.
• Ability to follow instructions as directed.
• Superior organizational skills required with ability to multi‑task in a fast‑paced, deadline‑driven environment.

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. Washington DC Range: $80,000 - $110,000.

• Welcoming diverse perspectives and understanding the experience of our professionals and clients.
• Empowering team members to explore their full potential.
• Our talented team brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities.
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs.
• Focus on resilience and sustainability to positively impact our people, clients, and communities.
• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
BDO USA, P.A. is an EO employer M/F/Veteran/Disability.