Principal Associate, eHR Strategic Operations

Principal Associate, eHR Strategic Operations

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people.

We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Principal Associate Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company.

You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

As part of the Enterprise Human Resources (eHR) Strategic Operations team, you will partner with product, technology, and HR domain leaders to drive innovative customer experiences and strategic initiatives that create value for Capital One HR.

General Responsibilities:

• Executive Governance & Decision Support:
  Drive the "operating rhythm" of our Enterprise HR leadership team. You will design agendas for executive meetings that drive outcomes, not just updates, ensuring transparency and accelerated decision-making.
• Strategy Architecture:
  Support the drafting and evolution of our multi-year HR strategy. You won't just track the roadmap; you'll help build it, ensuring alignment across the enterprise.
• Organizational Health & Reporting:
  Define and own the metrics that matter. You'll manage reporting on key objectives and org health, providing the data-driven insights our leaders need to pivot or persevere.
• High-Stakes Communications:
  Draft communications for executive forums, from high-stakes framing and pre-reads to the synthesis of complex discussions into actionable outcomes. You will bridge the gap between high-level strategy and the enterprise-wide execution of our HR objectives.
• Culture Advocacy:
  Act as a culture-carrier. You will help design initiatives that foster engagement and high performance within the Strategic Operations team and the broader HR org.
• AI Enablement & Process Innovation:
  Identify and pilot opportunities to responsibly integrate AI tools into strategic operations workflows, driving greater efficiency in data synthesis, reporting, and team process optimization.

Who you are:

• A Strategic Problem Solver:
  You can take a messy, ambiguous problem and break it down into a structured workstream. You think three steps ahead of the current meeting.
• An Operations Leader:
  You don't just follow processes; you build them. You have a proven track record of managing complex, cross-functional initiatives in a fast-paced environment.
• Executive Ready:
  You are comfortable presenting to and influencing senior leaders. You know how to "manage up" effectively and provide courageous feedback when necessary.
• Growth-Oriented:
  You are currently a high-performing PA with the ambition and "owner" mindset to move forward on your career journey.

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 3 years of experience in Strategic Operations, Project Management, Management Consulting, HR Strategy, Chief of Staff role or combination
• At least 1 year of experience in roadmap alignment, governance structures, and change management
• At least 3 years experience working in a matrixed environment

Preferred Qualifications:

• Exceptional writing and visual storytelling skills
• Highly organized with great attention to detail
• 4+ years of Project Management experience
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills
• Familiarity with leveraging AI technologies or prompt engineering to enhance operational productivity, analyze…