Business Manager - Workplace Analytics

Business Manager – Workplace Analytics

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions;

it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed‑use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. We reimagine and create fabulous spaces and amenities, manage and operate them, and ensure the safety and security of our employees and the community.

As a Business Manager in Workplace Analytics
, you will apply your strategic and analytical skills to major company challenges. You will team with world‑class professionals to develop and test strategies that ultimately impact the bottom line.

• Strategic leadership: develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
• Leadership: may manage and develop 1–2 analysts; coach and mentor associates to develop and retain talent.
• Product: develop and implement new product and pricing strategies for various lending products; lead product‑level modeling/analytics.
• Marketing: lead direct‑to‑consumer marketing efforts for select products, build targeted insights to inform the design and development of new customer experiences, and drive breakthrough technology and concepts.
• Credit Risk: drive improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses with rigorous monitoring and analysis.
• Execution: manage and sequence delivery of business intent, build business requirements and execute against the product strategy; oversee multiple projects and programs concurrently.
• Partnership: work closely with colleagues across Capital One—IT, Sales, Operations, Finance and others—to drive improvement in quality, volume, service, and profitability.
• Strategic & analytic orientation: proven track record of decision making and problem solving based on analytics; strong quantitative orientation.
• Strong business judgment, leadership and integrity: tenacious decision maker with a healthy, aggressive, yet responsible approach.
• Solid people leadership experience: build and leverage capabilities of a high‑performing team, foster innovation, drive critical decisions, hold business partners accountable, and consistently deliver results.
• Strong executive communication skills: impeccable written and oral communication, strategic influencing, and ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: intense focus on achieving both short‑ and long‑term goals; able to execute agenda in an uncertain, fluid environment.
• Successful track record of thriving in a fast‑paced, entrepreneurial, dynamic environment; previous consulting experience is a plus.

• At least 3 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field).
  • Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an…