Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance

What You'll Do

• Drive Conversational AI Integration:
  Own the end‑to‑end platform integration and roadmap execution required to onboard conversational AI solutions onto our enterprise quality assurance platform.
• Pioneer AI QA & Feedback Loops:
  Support the development of advanced "AI QA on AI" capabilities, establishing automated assessment parameters and closed‑loop feedback systems that empower conversational AI to continuously learn and self‑correct.
• Scale Automated Assessments:
  Design the systems that allow our automated QA platform to keep pace with rapid coverage expansion, ensuring quality assurance checks remain highly consistent, accurate, and scalable across a vast library of complex customer intents and tasks.

• Experienced Product Leader:
  You have successfully shipped complex data platforms or cloud‑scale conversational applications and possess a strong foundational knowledge of—or a deep passion for—LLM evaluation pipelines.
• Strategic Systems‑Thinker:
  You comfortably orchestrate alignment, manage complex technical dependencies, and navigate the challenges of working across high‑velocity, cross‑functional platform and business teams.

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems) or Business/Marketing
  • Bachelor’s degree in any field and at least 4 years of Product Management experience

• Experience translating business strategy and analysis into consumer‑facing digital products.
• Proficient in building and scaling cloud‑based product platforms and data pipelines.

Salaries range by location (example ranges provided below). This role qualifies for performance‑based incentive compensation and a comprehensive benefits package covering health, financial, and other wellness programs.

• McLean, VA: $200,700 – $229,100 (Senior Manager) / $164,800 – $188,100 (Manager)
• New York, NY: $219,000 – $249,900 (Senior Manager) / $179,700 – $205,100 (Manager)
• Richmond, VA: $182,500 – $208,300 (Senior Manager) / $149,800 – $171,000 (Manager)

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with all applicable federal, state, and local laws.

This role is expected to accept applications for a minimum of 5 business days. No agencies, please.