Sr. Associate, Volunteerism Reporting & Data Enablement - Community Impact & Investment

Sr. Associate, Volunteerism Reporting & Data Enablement - Community Impact & Investment

Community Impact and Investment is undergoing a multi‑year transformation to align its business strategy with social impact, launching innovative community‑focused investment approaches. The Associate Activation team fuels a culture of service and volunteerism across the enterprise by building, testing, and delivering services that empower associates to contribute to community initiatives.

• Harness and Leverage Data to Inform Decision Making
  :
  Utilize volunteer data from internal databases, surveys, and regulatory reporting; collaborate with Data Analysts to build Tableau dashboards that translate data into actionable tools; monitor and forecast volunteer engagement to meet regulatory targets.
• Mobilize Associates with a Business Mindset
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  Engage Community Champions to drive associate participation; provide data, resources, and best practices to amplify Capital One’s volunteer culture; capture and report volunteerism metrics, including regulatory qualification compliance and team progress.
• Build Repeatable Processes and Resources That Meet Customer Needs
  :
  Iterate and scale reporting models; partner with stakeholders to understand and deliver sustainable processes for associate volunteers and leaders; ensure tools meet enterprise support needs.
• Test, Learn, and Scale
  :
  Report KPIs for tools, programs, and interaction models; measure and track metrics; adjust strategy based on data insights; seek field perspectives to automate, streamline, and document work, enhancing team and partner capacity.

• Impact‑driven and ambitious; passionate about societal improvement.
• Excellent collaborator and relationship builder in a matrixed organization.
• Customer‑focused with a strategic mindset; able to handle complex, nuanced decision‑making.
• Process‑oriented and documentation‑savvy; enjoys creating efficient, repeatable workflows.
• Strong enablement mindset; loves building tools that empower others.
• Innovative problem solver who thrives on creative challenges.
• Results‑driven; demonstrates a bias toward action and obstacle removal.

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience working for a for‑profit company.
• At least 1 year of experience in program or project management.
• At least 1 year of experience creating and maintaining Tableau workbooks.

• Experience in process management.
• Experience in volunteerism, talent engagement, or morale initiatives.
• Background in community organizing, nonprofit, or political work.
• 2+ years of Tableau workbook creation & maintenance for shared use and/or Tableau certification.
• 2+ years of for‑profit company experience.
• 2+ years of program or project management experience.

Location‑specific ranges (full‑time):

• Richmond, VA: $87,700 - $100,100 (Sr. Project Manager)
• McLean, VA: $96,500 - $110,100 (Sr. Project Manager)
• Additional locations: salary aligned with local ranges.

Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with applicable laws.