Manager, Product Management - GenAI Transformation; Business Cards & Payments

Manager, Product Management (PXDP
50)

Business Cards & Payments (BC&P) | Build the Future.

At BC&P, we bring a builder's mindset to work, just like the business owners we serve.

Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

• We're relentlessly curious.
• We ask the hard questions.
• We make space for the best ideas to win.

This Product Manager will support the AI transformation for our Field Sales Organization within BC&P. In this role, you will focus on enabling GenAI‑powered experiences across the sales funnel, starting with the design and build of a horizontal foundation for shared, trusted context for AI applications. This platform will centralize and standardize data so downstream AI systems can reliably access and leverage it to generate insights and recommendations.

Additionally, you will own the end‑to‑end feedback loop strategy – ensuring AI outputs are systematically captured, evaluated, and fed back into the system to continuously improve model performance and retraining.

This role requires deep experience working with Generative AI systems, with a particular emphasis on building measurement for GenAI in production, designing feedback loop mechanisms, and operationalizing AI performance improvement at scale.

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership – Leads cross‑functional teams to solve customer problems and drive organizational alignment

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor’s or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor’s degree in any field and at least 3 years of Product Management experience.

• Experience translating business strategy and analysis into consumer‑facing digital products.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Minimum and maximum full‑time annual salaries for this role by location:

• McLean, VA: $164,800 – $188,100 for Manager, Product Management
• New York, NY: $179,700 – $205,100 for Manager, Product Management
• Richmond, VA: $149,800 – $171,000 for Manager, Product Management
• Other locations: salary based on location; actual offer letter will reflect offered amount.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

We expect to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment…