Manager, Product Management - Workforce & Routing Data Product Manager

Manager, Product Management - Workforce & Intelligent Routing Data Product Manager

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

The Workforce & Intelligent Routing platform is the central engine that powers how our enterprise connects customers with the right expertise at the exact right moment. We aren't just moving tickets; we are building the intelligent data backbone that optimizes our most valuable resource: our people. This team sits at the intersection of human capital and machine intelligence, creating the data products that dictate the efficiency and experience of our entire global workforce.

• Strategic Architect, not an Order-Taker: You are excited by the "blank page" and ready to define the approach and long-term strategy for how workforce data is consumed across the entire organization.
• Enterprise Influence Rockstar: You thrive on building bridges. You’ll partner with Card Data, Enterprise Data, and Technology teams to ensure our data products aren't just silos, but foundational assets for the whole company.
• Human-Centered Data Evangelist: You understand that behind every data point is a human agent or a customer. You build data products that don't just exist, but actively solve complex problems for diverse user groups.
• Technical Translator: You can go deep with data engineers on publishing patterns and ecosystem architecture, then pivot to lead high-level strategic sessions with executive stakeholders.

• Human Centered: Obsessions about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence.
• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.
• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment.

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
• Or Bachelor's degree in any field and 3 years of Product Management experience.

• Experience translating business strategy and analysis into consumer facing digital products.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Salary ranges by location:

• Chicago, IL: $149,800 - $171,000
• McLean, VA: $164,800 - $188,100
• New York, NY: $179,700 - $205,100
• Richmond, VA: $149,800 - $171,000

Eligibility:
This role is eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Applicants:
This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal,…