Associate Delivery Director, ServiceNow

Responsibilities

• Lead and ensure the successful delivery of Service Now implementation and support engagements.
• Drive business development in the sector, including:
  Supporting the execution of the segment strategy evangelizing Service Now platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities, and supporting pre‑sales activities inclusive of leading sales calls and proposal development and client presentations.
• Support the practice leadership team to develop sales strategies for growing the practice.
• Coordinate recruiting efforts to build a team and support growth in sales and high‑quality, repeatable engagements.
• Be accountable for ensuring the overall delivery execution quality of Service Now platform engagements in the segment, providing oversight and governance.
• Mentor more junior team members in Service Now platform best practices and business analysis, project management.
• Drive revenue of all Service Now solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year.
• Build and develop relationships/partnerships with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
• Build and develop relationships with Service Now Account leads in the D&S segment and support managing joint sales pursuits.
• Support to develop thought leadership content and marketing material.
• Maintain awareness of industry best practices and business levers for offerings keeping pace with Service Now product evolution within the sector.

• Minimum of SEVEN (7) years of professional experience
• A minimum of FIVE (5) years of experience with Service Now Applications is required, including leading large client implementation and support engagements.
• US Citizenship is contractually required for this role
• Ability to commute to client or corporate offices up to 3 days per week
• Must be able to OBTAIN and MAINTAIN a Federal or DoD “SECRET” security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse.
• Deep technical understanding of Service Now Platform – Expertise with multiple solution areas
• Active Service Now certifications or ability to achieve relevant certifications upon hire
• Expert business development skills as well as managing relationships with both clients and internal stakeholders
• Business operations and/or strategic planning experience
• Demonstrable skills of managing multiple clients
• Exceptional communication and presentation skills
• Bachelor’s degree required
• Experience with Project Management and Agile Scrum or SAFe delivery standards.

• Service Now Applications
• Service Now Platform
• Project Management
• Agile Scrum
• SAFe delivery standards
• Business analysis
• Revenue management

• Business development
• Relationship management
• Communication skills
• Presentation skills
• Mentoring
• Strategic planning

• Service Now certifications
• Federal or DoD “SECRET” security clearance