Principal Risk Associate – Retail Bank

Overview

Retail Consumer Risk focuses on marketing strategy, analytics, product design, and technology that allow our customers to bank with confidence.

Retail risk advisors work through unstructured problems and manage change while demonstrating superior problem‑solving skills and strong judgment. Additionally, risk advisors conduct risk assessments using various assessment tools and methodologies.

• Advise and consult with risk and business teams to help develop well‑designed products, processes, and supporting technologies
• Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk associates
• Manage multiple tasks to meet deadlines, independently and with team collaboration
• Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, helping develop permanent corrective actions
• Work across the division to execute the first line risk assessments and assist with establishing risk mitigation plans
• Deliver on our well‑managed agenda by facilitating various risk assessments and consulting on effective challenge
• Review, analyze, assess risk, and document effective controls to cover gaps enhancing the control suite effectiveness (CSE)
• Other risk efforts, including but not limited to: audit/exam support, control testing, executive reporting, RMAP coverage, PSP management and renewal/certification, hosting office hours with legal and compliance, and support the business on everyday risk management areas
• May lead a team of risk advisors

• Innovative, adaptive, and inclusive
• Exceptional verbal and written communicators
• Creative, outside‑the‑box thinkers who have a customer‑backed problem‑solving approach
• Able to assist on multiple work streams and tasks simultaneously
• Collaborative, team players with the ability to navigate organizations
• Passionate about continuously learning
• Able to blend strategic and tactical thinking and creative and analytical reasoning
• Able to proactively identify themes and apply learnings in highly ambiguous contexts

• At least 1 year of experience in retail or direct banking process management, risk management, product management, or operations

• 3+ years of experience in risk management, financial services, technology, or product management
• Professional certifications (e.g., Business Process Management certification, Lean or Green Belt, CFE, CRM, CIA, etc.)

Minimum and maximum full‑time annual salaries for this role are listed below by location.
McLean, VA: $120,800 - $137,900 for Principal Risk Specialist
Richmond, VA: $109,900 - $125,400 for Principal Risk Specialist
Candidates hired in other locations will be subject to the pay range associated with that location.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools, or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp.

(COPSSC).