Business Manager - Sales Analytics, Travel

Business Manager - Sales Analytics, Capital One Travel

Capital One Travel is building category-defining new verticals and we're looking for a Business Manager, Sales Analytics to own the data-and-automation engine behind how we grow supply. The initial scope of this role will focus on Vacation Rentals and expand across Activities and future new verticals. This is a rare blend of analytics depth and hands-on building: you'll use our funnel data and third-party market data to decide which markets and which inventory we should pursue, then build the AI-orchestrated pipeline that actually acquires it — sourcing hosts and property managers, automating outreach, and feeding our self-serve onboarding and business-development motions.

You'll do it in a fast-moving, entrepreneurial environment with real ownership, a small scrappy team, and AI-native tooling. If you're the kind of person who looks at the process behind the numbers — not just the dashboard — and who has already been wiring up AI workflows to replace manual, low-leverage work, this role was built for you.

Responsibilities:

• Market & inventory intelligence:
  Mine our search and conversion funnel to identify markets with high demand but low conversion — the markets where we're missing supply. Quantify inventory gaps against competitors, including the price points and property profiles we lack.
• Supply targeting strategy:
  Using third-party datasets, define the profile of inventory worth acquiring. Account for real-world availability — target the tier of high-performing-but-bookable properties, not just the fully-booked top listings.
• AI orchestration & automation:
  Design and build automated pipelines that identify target listings, source contact information for property-management companies and individual hosts, enrich and de-duplicate that data, and trigger automated outreach. Stand up and iterate on these workflows hands-on, including in Salesforce.
• Lead generation & conversion:
  Own the supply-acquisition funnel end to end — build the lead pipeline, define qualification criteria, set and improve conversion benchmarks, and route prospects to self-serve onboarding or to a BD salesperson. Continuously tune the workflow to lift conversion.
• Sales operations:
  Build the reporting, dashboards, triggers, and tooling that make the market-management and BD teams successful, and define the operating process across the function.
• Cross-functional partnership:
  Work closely with product, market management, business development, marketing, finance, and data partners to turn supply strategy into shipped, measurable outcomes.
• Experimentation & analytics rigor:
  Bring a strong quantitative orientation — query data directly (SQL), structure analyses, test hypotheses, and make decisions grounded in evidence rather than intuition.

What we're looking for:

• A builder-analyst hybrid: as comfortable in SQL and a conversion funnel as you are standing up an automated workflow.
• Demonstrated experience building real AI/automation workflows — you can walk us through a workflow you built, the problem it solved, the time it saved, and the stack you used.
• A track record of growing high-volume lead generation — sourcing, qualifying, and converting at scale (SMB/individual, not enterprise relationship sales), ideally where you replaced a manual or cold-calling process with a technology-driven pipeline.
• Marketplace or two-sided supply experience: you've helped acquire a hard-to-find supply side at volume (e.g., drivers, couriers, hosts, sellers, service pros).
• Scrappy, ownership-minded, and energized by ambiguity and 0→1 work.

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

General Responsibilities:

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in…