Finance Operations Associate, Reconciliation

Finance Operations Associate, Reconciliation

As a Finance Operations Associate supporting Reconciliation, you’ll help support the operational and financial health of Capital One Travel across Flights, Hotels, and Cars. You’ll alongside Senior members of the Finance Operations Reconciliation team and partner with Product Operations, Customer Service, Commercial teams, Finance, technology teams, travel providers, and other internal stakeholders to help ensure accurate financial workflows, reconciliation processes, operational reporting, and exceptional customer experiences across Capital One Travel products.

In this role, you’ll support day-to-day reconciliation and financial operations across multiple travel products. This may include comparing booking, servicing, payment, settlement, provider, and internal financial data; identifying and investigating discrepancies; supporting exception management; and helping ensure financial activity is complete and accurate.

You will support processes related to airline debit memos (ADMs), airline credit memos (ACMs), Airline Reporting Corporation (ARC) and Interactive Agent Reporting (IAR) reconciliation, manual operational workflows, reporting, and servicing investigations. You’ll help support operational controls and financial accuracy while contributing to initiatives focused on automation improvements, process documentation, operational reporting, and workflow efficiency.

You’ll contribute to operational investigations, reconciliation efforts, escalation tracking, and financial issue resolution while partnering with cross-functional teams to support operational excellence and continuous improvement efforts. This role is ideal for someone who is analytical, detail-oriented, technically curious, customer-focused, data-driven, has a strong bias for action, and excited to grow within a fast-paced travel technology environment.

As part of the team’s continued evolution, you’ll also gain exposure to modern automation and AI-powered operational tools used to improve monitoring, workflow efficiency, operational reporting, and issue investigation across the Flights platform.

• Support day-to-day financial reconciliation and exception-management workflows across Flights, Hotels, and Cars
• Assist with ARC and IAR reconciliation tasks to help ensure financial accuracy, operational compliance, and reduce financial losses across the flights platform
• Monitor operational queues, reporting, and reconciliation workflows to help identify issues, discrepancies, and trends
• Support manual overflow processes and operational exceptions from automated servicing and reconciliations systems
• Assist with operational investigations related to ticketing, refunds, exchanges, airline adjustments, and financial discrepancies
• Help maintain monthly operational reporting, financial summaries, reconciliation tracking, and process documentation
• Collaborate with Customer Service and Learning & Development teams to communicate and resolve agents errors or operational issues with financial impact
• Support bug triage, escalation tracking, and operational investigations across servicing and financial workflows
• Assist with testing, validation, and QA of new operational tools, workflows, automations, and configuration changes
• Use dashboards, reporting tools, and AI-assisted technologies to surface trends, improve workflows, and support operational decision-making
• Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories
• Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams

• Operational Excellence. Able to manage and prioritize multiple operational workflows while maintaining strong attention to detail and delivering high-quality work in a fast-paced environment.
• Problem Solving. Approaches operational and financial issues thoughtfully and works collaboratively to identify solutions, elevate risks, and improve processes. Comfortable navigating ambiguity and learning through hands-on experience.
• Technical Curiosity. Interested in learning modern travel…