Senior Manager, Product Manager - Controls & Process Automation

Senior Manager, Product Manager - Controls & Process Automation

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Retail Bank Marketing Technology sits at the core of Capital One’s Bank business where complex, enterprise data infrastructure powers how we bring the iconic Capital One brand to life. We are seeking a Senior Manager, Product Management to own the automation strategy for our processes and controls.

You will directly lead a high-performing, product-minded data analysts, owning the vision and execution of how we instill an automation-first mindset in how we launch marketing campaigns for Capital One. Your mission is to transform our processes into an AI-first engine that enables us to ship marketing at a rapid pace. This is a unique opportunity to enhance the core of the engine that powers our growth and directly impacts the bottom line by significantly increasing the throughput of marketing while reducing errors associated with existing manual processes.

In this role, you will be responsible for the entire automation product lifecycle, from defining the strategic roadmap and gathering stakeholder requirements to overseeing the development and maintenance of re-imagined processes and controls. We are seeking a visionary leader who blends a strong product mindset, has an eye for applying automation to achieve significant efficiency gains and a proven track record of managing and mentoring high-achieving teams.

If you are passionate about building world-class data products and reports, influencing executive-level strategy, and fostering a culture of innovation and analytical rigor, this is the role for you.

We deliver on this mission through four core focus areas:

• Strategic Upskilling: Equipping our PMs with the world-class frameworks needed to drive strategy, make data-backed decisions, and solve the complex customer problems required to meet the Bank's ambitious goals.
• AI-Enabled Discovery: Leading the "AI Understand" roadmap to discover how emerging generative and agentic technologies will fundamentally reshape the PM workflow and technical fluency.
• Accelerated Experimentation: Developing new strategic initiatives that allow for faster learning and market validation by bypassing traditional delivery bottlenecks.
• XFN Operating Models: Refining our working models to ensure our cross-functional teams are unified and oriented toward the same goals and outcomes.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 4 years of Product Management experience