Senior Director, Business Analysis and Strategy; Marketing & Messaging Delivery

Senior Director, Business Analysis and Strategy (Marketing & Messaging Delivery)

At Capital One our Marketing, Messaging, and Personalization team is transforming our enterprise marketing technology and operations to fuel the next phase of growth for all lines of business. We are driving faster speed to market, creating real-time, intelligent customer-facing experiences and enabling significant risk reduction.

As a Senior Director, Business Analysis and Strategy, you will serve as the primary thought partner to the MVP of Product and Operations, spanning a number of critical platforms, in addition to the marketing operations organization.

This unique opportunity offers you the platform to navigate a matrixed organization and solve high-stakes enterprise problems where you can quickly grow your career in both business strategy and product leadership. This role will develop and drive the transformation of key enterprise marketing product capabilities, optimize operational efficiency, and define the future role of the marketer at Capital One - all deeply steeped in AI and driving billions of critical touchpoints per month.

• Strategy & Execution: Defining the long-term and tactical roadmap for the enterprise product ecosystem, ensuring alignment with P&L goals and customer-facing excellence. This role will also drive our operational transformation and be a key contributor to how we define the marketer experience and role of the marketer across the company.

• Horizontal Initiatives: Leading cross-functional work streams that bridge Product, Tech, and Business units to drive operational efficiency and ensure high-stakes initiatives stay on track.

• Business Model Innovation: Identifying opportunities for structural transformation and designing the "rhythm of the business" to drive alignment across the senior leadership team.

• Strategic leadership: Develop enterprise strategies that drive growth, profitability, and competitive success in the face of shifting market and regulatory demands.

• Product Transformation: Implement new product strategies and enterprise-wide capabilities; lead P&L-focused data modeling and analytics.

• Operational Transformation: Develop and partner broadly across functions, including Brand, LOB, and marketing operations to define future operating model and organizational impacts of strategy.

• Execution
  :
  Manage and sequence delivery of business intent and execute against the transformation strategy. Oversee complex programs concurrently.

• Partnership: Work closely with colleagues across Capital One including: IT, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic Toolkit: The ability to move seamlessly between 30,000-foot strategy and deep-dive analytical problem-solving.

• Stakeholder Diplomacy: Expertise in navigating a matrixed organization and driving consensus among diverse executive stakeholders without direct authority.

• Disruptive Thinking
  : A "challenger" mindset that isn't afraid to question the status quo to find more efficient paths toward a modern enterprise state.

• Analytical Orientation: A proven track record of decision-making and problem-solving based on rigorous quantitative orientation and risk management.

• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving…