Senior Business Process Manager - Public Sector, Federal Civilian

Job Summary

BDO is seeking a Business Process SME to support project delivery activities for civilian agencies. This role will provide significant subject matter knowledge in project management across various solution, process improvement, or initiative areas. These areas could also include: operations, compliance activities, finance, information technology; policies and procedures; defining, documenting, and mapping requirements and new processes; identifying gaps in existing processes;

and creating guidelines and SOPs. The ideal candidate will have knowledge and experience in the following: overseeing a range of improvement, transformation, or remediation efforts across various organizational units and stakeholders; industry accepted automation tools and techniques to manage and support improvement efforts;
Change Management;
Strategic Planning; technology transformations and modernization efforts;
Organizational Assessments; and Workforce Planning and Innovation. This role will interface with various client contacts on project issues and will provide status updates and reports and briefings to senior clients and the Contracting Officer.

• Oversees all project activities, from initial client interaction to final delivery
• Ensures strict adherence to project scope, timelines, budgets, and quality standards
• Implements effective risk management strategies to guarantee value delivery to clients, including:
  • Providing regular status updates, briefings, and/or reports
  • Conducting weekly meetings via Teams
  • Tracking dates, risks, action items, documents, dependencies, assignments, and metrics in SharePoint, MS Planner, and/or MS To Do
  • Providing daily, weekly, and monthly status updates, as appropriate, based on stakeholder level/requirements
  • Managing a stakeholder matrix and document inventory
  • Managing Responsible, Accountable, Supporting, Consulted, and Informed (RASCI) matrices
• Provides thought leadership that shapes our company's direction and solidifies our position as a thought leader in the industry
• Conducts regular reviews of project plans and deliverables to ensure that all work meets the highest standards and aligns with project goals
• Identifies patterns, trends, and insights through project experiences, and develops and presents strategic solutions/recommendations to improve processes, address potential risks, and enhance client satisfaction
• Manages all communication processes with the client, ensuring that their requirements and expectations are clearly understood and met, and delivers quality outputs and maintain open, honest, and proactive lines of communication
• Supports the development of short-term and long-term organizational strategies, and participates in strategic planning and ensures operational plans align with organizational goals
• Conducts research and analysis on operational effectiveness, processes, stakeholders, and more, leveraging findings to improve operations, enhance service delivery, and inform strategic decision‑making
• Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO's dynamic public sector client base
• Assists with firm practice, solution, and business development initiatives
• Supports or leads task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
• Supports clients with key financial and budgetary, information technology, and operational transformation initiatives
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion
• Supports multiple efforts through flexible multi-task coordination
• Provides summary recommendations to team leadership regarding assigned work stream
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Communicates and maintains relationships with key client personnel to ensure shared understanding of business processes, operations, and functions
• Prepares presentations, briefings, and actively participates in client meetings…