Director HWS Operations

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA, Dallas, TX or New York, NY; or Remote This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As Director HWS Operations

This role is based at one of our corporate offices in McLean, VA, Dallas, TX or New York, NY; or Remote This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As Director HWS Operations, you will support the B2B sales team that grows revenue across all B2B customers segments.

Reporting to the Senior Director, Global Sales Enablement & HWS Operations, you will focus on end-to-end process operationalization and optimization of core sales programs. You will also lead change management to lead seller adoption, efficiency, and experience.

• Lead end-to-end process optimization and execution across interdependent Sales Enablement and Operations teams with the goal of improving operational efficiency, seller experience and performance.
• Manage operational execution of steady state sales programs, ensuring alignment across stakeholders, timelines, dependencies, communications, and deliverables.
• Lead change management efforts tied to new system, tool, and process enhancements to drive adoption and user satisfaction with Sales leadership and professionals.
• Develop communication strategies, operational updates, training coordination, and stakeholder engagement plans for steady state sales programs (e.g., account planning, segmentation, rosters)
• Monitor operational health, program effectiveness, and adoption metrics, partnering with leadership to identify risks, gaps, and continuous improvement opportunities.

• Collaborate with functional SMEs and peers (Sales Performance Management, Solutions, and Governance) and key partners from Sales Strategy, Support, Analytics, HR, Product, and Technology teams to coordinate operational processes and business initiatives.
• Work with regional and segment sales leaders to gather feedback, agree on needs, and support consistent execution across the organization.
• Coordinate with Strategy, Communications, and HR partners to support rollout plans, user readiness, and adoption efforts.
• Support enterprise and commercial projects by ensuring operational readiness, communication alignment, and execution support.

• Complex process optimization programs that improve scalability, efficiency, and consistency across sales operations sub-functions (e.g., Rosters).
• Design, documentation, standardization, and continuous improvement of sales processes, workflows, and operational routines.
• Manage operational planning for primary sales programs, including timelines, stakeholder coordination, risks, and communications.
• Develop and execute holistic change management and communication strategy to enhance storytelling and, and custom communication plans associated with new systems, workflows, operational changes, and enablement projects.

• Seven (7) years of experience in Sales Operations, Business Operations, Program Management, Enablement, or related commercial functions
• Experience supporting operational transformation, process improvement, or change management projects in complex, matrixed organizations
• Understanding of sales operations processes, including sales planning, performance management, enablement, systems, and workflow…