Commerce & Loyalty Operations Associate

Company Overview

is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with  once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with  at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations.

More than 600+ consumer brands use  to verify communities and user segments to honor service and build more authentic relationships. ’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative.  is committed to “No Identity Left Behind” to enable all people to have a secure digital identity.

To learn more, visit (Use the "Apply for this Job" box below)..

is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA;
Mountain View, CA;
New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At , we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

is seeking a detail-oriented and operationally driven Commerce & Loyalty Operations Associate to support the execution and growth of our commerce ecosystem. This role operates across affiliate partnerships, offer management, loyalty programs, merchandising, and member support—helping ensure that offers are launched accurately, partners are supported effectively, and the member experience remains seamless.

You will serve as a central connector among Sales, Marketing, Product, Engineering, Fraud, Data, and Member Support. You will also use AI and workflow automation to improve processes, reduce manual work, and strengthen the quality and scalability of our commerce operations.

This position is onsite 5 days a week and may be based in our Mountain View, California, or Tysons, Virginia, office.

• Launch, update, and maintain store pages and offers across ’s commerce and loyalty programs.
• Review live offers for accuracy, including pricing, eligibility requirements, commissions, content, and tracking.
• Manage Work Profile, gated, and cash back offers throughout their lifecycle.
• Conduct recurring audits of offer status, partner activity, EBG updates, Shopify installations, and other operational data.
• Identify and resolve discrepancies before they affect partners or members.

• Manage the Affiliates inbox as a primary intake channel for partner requests and catalog growth opportunities.
• Triage, respond to, route, and elevate requests to the appropriate stakeholders.
• Reconcile affiliate-network and FMTC activations, deactivations, and commission changes within internal systems.
• Partner with Sales and Account Executives to confirm offer eligibility, commission terms, and partnership status.
• Maintain clear and timely communication with internal and external partners.

• Generate and validate offer IDs, email tracking links, and other campaign requirements.
• Coordinate homepage Hero Grid, carousel, Featured Listing, and other…