Senior Associate, Product Management Agent Tooling

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

We are looking for a Product Manager to join our team in Capital One Travel. This role is a Product Manager responsible for elevating our customer servicing experience by optimizing the tooling ecosystem to empower frontline agents as part of the Travel Customer Core team. We are a fast-paced, get-stuff-done team solving difficult problems in unique ways. We’re focused on scaling our products to millions of customers and refining the experience to create a product that customers can’t live without.

• You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems
• You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside the Tech Lead
• You’ll co-create technical solutions along with the Tech Lead, contributing to decisions around when it is appropriate to leverage Enterprise platforms, external solutions, or to build brand new technical components from scratch

• You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
• You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

• You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence
• You’ll contribute to team culture by sharing your unique experiences with your team & partners and be willing to share your perspective & learn the perspective of others

• You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming
• You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

• Partner with cross-functional peers across servicing, business analysts, and design to craft a tooling product strategy that empowers agents to deliver faster, highly empathetic servicing experiences
• Build and iterate on core agent workflows, leveraging Enterprise platforms, internal tools, and targeted AI capabilities to deliver intuitive UI improvements that eliminate friction and reduce cognitive load for frontline teams
• Support the broader Premium Products and Capital One Travel partner agenda by proactively managing cross-team dependencies, enabling critical partner intents, and delivering the resilient tooling foundation needed to execute top-of-house initiatives
• Manage an engineering team, leading the delivery of high-priority tooling enhancements and actively…