Manager, Product Manager - Card Core

Manager, Product Manager - Card Core

Job Description

The Card Core team runs the “nuclear” core processing platform and associated capabilities for the card business. We’re working backward from a vision to radically transform how we work and how we serve our hundreds of millions of customers. This platform is the foundation that Capital One’s consumer life-cycle is built upon including:

• Product Setup + Account Booking
• Account cycling and billing
• Settlement functions
• Account and Transaction SORs
• Merchant and Fraud Dispute Handling
• Account closure
• And much more

We are looking for a Manager, Product Manager who will chart the path to Capital One’s future and profoundly impact our business by both decommissioning an old and building a new platform that is accurate, scalable, and flexible to support the businesses we’re in today and the future products we haven’t even imagined yet. They will have a keen eye for understanding the customer problem and collaborating with technology and business domain experts to design a sustainable solution while ensuring stakeholders are engaged and informed every step of the way.

Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered

  • You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming.

  • You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.

  • You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences.

• Business Focused

  • You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes.

  • You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team.

• Technology Driven

  • You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems.

  • You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead.

  • You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing.

• Transformational Leadership

  • You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence.

  • You’ll contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates.

We want…