Associate - Product Operations, Flights Inventory

Associate - Product Operations, Flights Inventory

As a Product Operations Associate supporting Flights Fulfillment, you’ll help ensure operational health, servicing quality, and post‑booking performance of Capital One’s Flights platform across the post‑booking customer journey. You’ll work closely with Senior Associates in Product Operations, Customer Service, Product, Engineering, Commercial teams, booking providers, and internal stakeholders to maintain reliable servicing workflows, scalable automation performance, and seamless customer experiences across Capital One Travel products.

• Support operational health and day‑to‑day performance of post‑booking servicing systems and workflows.
• Monitor servicing queues, operational metrics, and workflow performance to identify issues and trends.
• Assist with operational escalations related to ticketing, exchanges, cancellations, refunds, schedule changes, and fulfillment support.
• Support bug triage, issue tracking, and operational investigations across booking environments.
• Conduct testing, validation, and ongoing QA of new servicing features, supplier integrations, and configuration changes in staging and production environments.
• Maintain operational workflows, documentation, playbooks, and escalation procedures.
• Support onboarding and operational readiness activities for new airline, provider, and servicing initiatives.
• Help maintain the Product Ops Intake Board and coordinate incoming operational requests.
• Collaborate with Customer Service, Product, Engineering, Commercial, and external providers to resolve issues and drive improvements.
• Use dashboards, reporting tools, and AI‑assisted technologies to surface trends, improve workflows, and support decision‑making.
• Support operational launches, roadmap activities, and cross‑functional initiatives across Capital One Travel categories.
• Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams.

• Operational Excellence:
  Able to manage and prioritize multiple workflows while delivering high‑quality work in a fast‑paced environment.
• Problem Solving:
  Approaches operational issues thoughtfully, collaborates to identify solutions, escalates risks, and improves processes.
• Technical Curiosity:
  Interested in learning modern travel technology platforms and operational systems; comfortable working with APIs, servicing environments, monitoring tools, and booking systems.
• AI Fluency & Operational Innovation:
  Comfortable leveraging AI‑powered tools and automation technologies to improve efficiency and support investigations.
• Analytical Mindset:
  Uses data, dashboards, and metrics to identify trends, monitor performance, and support informed decision‑making.
• Customer Focus:
  Understands the importance of reliable booking experiences and advocates for the customer by identifying gaps, escalating issues, and supporting resolution.
• Teamwork &
  
  Collaboration:
  
  Works effectively across Customer Service, Product, Engineering, Commercial and Operations teams; builds strong relationships and contributes positively to team goals.
• Ownership Mentality:
  Takes initiative, follows through on commitments, and proactively supports operational improvements.
• Communication:
  Communicates clearly and professionally with both technical and non‑technical stakeholders; documents findings and supports coordination across teams.
• Continuous Learning:
  Motivated to grow within product and travel operations; open to feedback and eager to develop technical and operational expertise.

Capital One Travel is reimagining how cardholders discover, book, and experience travel. We operate at the intersection of fintech and travel tech, building products that leverage Capital One’s data and rewards ecosystem to deliver outsized value to customers. Our vacation rentals vertical is a high‑growth area with significant strategic importance, and this role offers the opportunity to shape its trajectory from the ground up.

We are an AI‑forward team and build with AI every day.

• High School Diploma, GED, or equivalent certification.
• At least 1 year in product…