Member Experience & Retention Lead
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-08-03
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Range is seeking a seasoned Member Success Manager to lead outreach and engagement with our members from our McLean, VA headquarters. You will translate member needs and feedback into actionable product insights and drive retention initiatives.
This hands-on role requires 5+ years in customer experience or related fields, strong communication, and the ability to collaborate across Product, Engineering, and Support to deliver tangible improvements. Relocation discussions are welcome.
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