Concierge 2

Front Desk Coordinator

We are looking for an experienced and service-driven Front Desk Coordinator to support a client site in Virginia. This is a Contract position focused on creating a welcoming, hospitality-centered workplace experience for employees, visitors, and service partners. The person in this role will serve as a key point of contact at the front desk, provide timely assistance across workplace services, and help maintain smooth day-to-day site operations.

Responsibilities:

• Welcome employees, guests, and vendors while delivering attentive front desk support and a strong first impression.
• Provide guidance on building, campus, and local area resources, and help resolve workplace service questions related to badges, parking, conference spaces, mail, luggage storage, and lost-and-found matters.
• Coordinate badge-related support and assist with access processes in alignment with site procedures.
• Monitor the lobby and reception area to ensure spaces remain organized, presentable, and ready for daily business activity.
• Respond promptly to service requests, share clear updates, and communicate effectively with staff, visitors, and leadership as needed.
• Partner closely with facilities, transportation, and other on-site teams to support a seamless workplace experience across service lines.
• Anticipate concerns, identify potential service disruptions or operational risks, and escalate issues quickly to protect business continuity.
• Support service improvement efforts by gathering feedback, contributing ideas, and helping the team meet site and client performance expectations.