Product Design Senior Director, Card

Product Design Senior Director, Card Experiences

We’re currently seeking a Product Design Senior Director to lead our Card Customer Experiences team, which is part of the Experience Design organization.

The Core Card Experiences team is at the heart of the biggest revenue driver of Capital One - credit cards. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment and learn, we would love to hear from you.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

As Senior Director of Card Customer Experiences, you’ll lead a talented, cross‑disciplinary team of design leaders and designers, collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for identifying and advocating for high‑leverage opportunities with executive stakeholders and leading high‑impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes.

In this role, you will partner with senior leaders across acquisitions, payments, customer management and collections & recovery to ensure our customers can love our digital experiences as much as they love our cards. You will bring coherence to the digital card customer journey and innovate to be best in class.

Here are some of the expected competencies for this role:

• Product Design Expertise:
  Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross‑functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high‑fidelity designs and prototypes

• Leadership:
  Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions and set the vision and strategic direction for your team in close partnership with your cross‑functional partners

• Human‑Centered:
  Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process

• Business‑Focused:
  Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges

• Problem‑Solving:
  Revels in the art of the possible, driving cross‑functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; builds frameworks for complex decision‑making that enable effective debate and accelerate getting to the right solutions

• Collaboration:
  
  Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design

• Communication:
  Present work to executive leaders and stakeholders, modeling a strategic human‑centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic…