Product Design Director, Consumer & Developer

Product Design Director, Consumer & Developer Experience

We’re currently seeking a Product Design Director to lead our EASE Customer Experience team in Consumer & Developer Experience (CDX) Design, part of the Experience Design organization. The EASE Customer Experience team designs the foundational digital journeys for prospects and customers of Capital One across web and mobile platforms, ensuring seamless quality, consistency, and scale across our digital channels.

In this role you will help define and drive design strategy, elevate the quality of the design practice, and collaborate deeply with research, product, and technology leaders to deliver experiences that align with business objectives.

As the Director of EASE Customer Experiences, you’ll lead a talented, cross‑disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high‑impact, highly complex projects and defining and driving design strategy that informs the higher‑level vision of the organization and aligns to business objectives.

• Product Design Expertise:
  Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross‑functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high‑fidelity designs and prototypes.
• Leadership:
  Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
• Human‑Centered:
  Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Business‑Focused:
  Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Problem‑Solving:
  Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.
• Collaboration:
  
  Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Communication:
  Present work across levels and job functions, modeling a strategic human‑centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

• At least 8 years of experience in a product design role.
• At least 3 years of experience leading design teams.

• At least 10 years of experience in a product design role.
• At least 5 years of experience leading design teams.
• Experience in a design toolkit that spans product design, service design, design strategy or content design.
• Experience leading product design teams operating across UX or UI, strategy, content and research from strategy through delivery to market.
• Experience with AI assistants tools like Claude or Gemini, and agentic development like Claude Code.
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models.
• Experience working within a design system.
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
• Expertise with design and prototyping tools…