Instructional Designer, Senior Associate | Readiness & Associate

Instructional Designer, Senior Associate | Readiness & Associate Experience

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

This role will be responsible for the design and development of a diverse set of learning materials to support our Retail Banking Teams including Branch and Café Ambassadors and Small Business Associates. This individual will partner closely with Learning Consultants, Principal Designers, and business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital‑first learning methods.

With support from a Principal Designer, this individual will help analyze learning needs, design and develop blended learning solutions from raw materials, and help measure and report on learning effectiveness. They will script videos, storyboard e‑Learning courses, structure simulations, create digital games, and much more. We are focused on delivering memorable, engaging, learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career.

As a Senior Associate learning designer, you will partner with Principal Designers, SMEs, Project Managers, Facilitators, and Learning Consultants to design and develop engaging learning experiences. In this highly collaborative role, you will support the end‑to‑end design process and help drive key performance indicators.

• You have a strong understanding of adult learning theory and evidence‑based learning practices, with a passion for translating those principles into modern learning.
• You take delight in building the best learning design for a specific learning need and have experience with course authoring tools.
• You know how to work creatively with business needs & constraints, using good judgment to efficiently deliver high‑quality learning solutions.
• You value creating learning experiences that are both effective and engaging, solving business needs while delighting and engaging the learner.

• Under the guidance of a Principal Designer, design and develop content for specific programs and stand‑alone offerings that support the learning & performance needs of associates in Branch, Cafés, and Small Business Banking.
• Support the needs analysis process by identifying the additional context that will help to ensure successful transfer of skills to the job.
• Recommend effective format/modalities that create an optimal learning experience while demonstrating an understanding of adult learning principles.
• Work directly with SMEs to design and develop engaging learning materials and performance support tools (including self‑study, classroom, e‑Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).
• Demonstrate an aptitude for, knowledge of, and agility with new learning technologies.
• Partner with project team members to enable clarity of goal; conduct on‑going reviews to ensure outcome is on track to meet client needs.
• Collaborate with other Instructional Designers and Learning Consultants on the team to support the ADDIE process, as appropriate.
• Take personal responsibility for tasks and follow‑through to completion with a high degree of independence while collaborating with the broader team.

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

• High School Diploma, GED or equivalent certification.
• At least 2 years of experience designing curriculum or programs using a blended learning design and modern…