Principal Associate, Learning Designer

Principal Associate, Learning Experience Designer

Capital One’s Enterprise Learning & Development team is seeking an instructional designer to serve as a visionary architect for our most complex enterprise solutions. You don't just execute on intent—you influence it. This is an interdisciplinary role that treats learning as a product. By merging the rigor of instructional design with learning experience design principles and powerful storytelling, you will craft holistic experiences that drive measurable behavioral change.

You’ll act as a bridge between business intent and associate excellence, using a data-driven, iterative approach to solve complex challenges in a fast-paced environment. You are trusted by the business to make strategic design recommendations that elevate learning for audiences of all levels. Beyond individual products, you drive impact for the broader L&D team by intentionally innovating our processes and setting the standard for what learning design excellence looks like at scale.

• A learning design expert:
  You make data-driven design recommendations for business leaders, translating high-level problem statements and measurement strategy into transformational learning solutions that solve systemic business challenges for leadership development and enterprise needs.
• A human-centered architect:
  You leverage UX/UI principles and storytelling to design for the learner’s journey, ensuring engagement as you develop for the right learning solution modality (self-paced, instructor-led, virtual, and job aids).
• An innovator:
  You don't just follow the process; you improve it. You identify efficiencies and introduce emerging technologies to elevate the entire team’s output.
• A storyteller for tailored audiences:
  You are adept at designing sophisticated, high-stakes experiences tailored for associates, leadership and executive audiences. You have a deep curiosity and proven ability to create high-credibility learning experiences tailored for technical, creative and other line of business audiences.
• A systems thinker:
  You champion an MVP-first mindset, using rapid prototyping and feedback loops to evolve your work. You balance immediate project needs with long-term scalability, ensuring our learning ecosystem remains agile and interconnected.
• A data-driven practitioner:
  You focus on impact, using defined metrics to prove your designs move the needle on real-world performance.
• Partnership builder:
  You demonstrate exceptional written and verbal communication skills with the ability to influence more senior partners and navigate a highly matrixed environment. You have experience partnering with project leads, peer designers, consultants, SMEs and multimedia teams to translate complex content into structured, actionable learning.

• Technical toolkit:
  Expert-level knowledge of adult learning theory and other learning sciences fused with skills to design accessible self-paced and virtual learning.
• Ability to apply style and branding guidelines to learning products.
• Ownership and agility:
  Ability to serve as expert learning practitioner who independently owns and manages the design, development and delivery of learning solutions autonomously.
• Operational excellence:
  You are a catalyst for the team, not just sharing best practices but defining them. You identify efficiencies that allow the entire L&D org to move faster and with higher quality. You have a mentorship mindset and are a proactive team player who elevates those around them by sharing best practices for design excellence.

• Bachelor’s degree or military experience
• At least 3 years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and models
• At least 2 years of experience with multimedia authoring tools like Articulate 360 or other online interactive e-Learning courseware

• 5+ years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and models
• 1+ year of experience with mobile content creation/curation and…