Principal Associate, Learning Consultant - Credit Learning

How You’ll Work

Our dedicated team works with highly engaged partners to envision and deliver the future of credit training at Capital One. As a Learning Consultant, you will act as the strategic link between Stakeholders, Subject Matter Experts (SMEs), and Design and Delivery partners.

• Strategic Liaison:
  Collaborating with instructional designers and delivery partners to ensure learning solutions meet business needs and align with the broader learner journey.
• Needs Analysis & Scoping:
  Conducting thorough performance gap analyses to identify and scope new opportunities for credit content in response to emerging business priorities.
• Impact & Oversight:
  Partnering with the delivery team to monitor execution and ensure all programs achieve their defined learning impact goals.
• Collaboration:
  
  Working closely with the Consulting Lead and credit stakeholders to maintain a curriculum that is both accurate, pedagogically sound, and responsive to emerging needs.

• A strategic learning partner:
  Possesses strong expertise in adult learning theory and learning design principles; thinks holistically; solves problems systemically; balances long-term learning vision with immediate stakeholder requests; brings structure to ambiguity and manages multiple priorities effectively.
• A strategic business consultant:
  Connects business requirements to specific learning solutions; influences the direction of learning programs by aligning the content vision with stakeholder objectives and ensuring all curricula map back to primary business goals.
• A highly collaborative and consensus-minded partner:
  Works cross-functionally with Subject Matter Experts (SMEs) to define learning needs and develop learning solutions; serves as the central liaison between design, delivery, and business partners to ensure a cohesive end-to-end experience.
• Adept at championing an iterative strategy:
  Demonstrates a high degree of responsiveness to learner feedback and stakeholder requests; proactively refines solutions to ensure maximum effectiveness and relevance to emerging business needs.
• Able to juggle multiple complex learning initiatives:
  Works with minimal oversight, leveraging a solutions-oriented mindset to deliver high-quality results on time
• Data-driven and focused on impact:
  Uses feedback and defined metrics to improve offerings and measure tangible performance outcomes.
• A proactive team player:
  Actively shares best practices and identifies efficiencies to elevate the collective expertise of the team and the broader L&D community.

• Experience in instructional design and learning consultancy:
  While specific industry knowledge in credit or risk management is a plus, we prioritize a deep understanding of how to drive measurable learning outcomes.
• Ability to be a strong partner to multiple specialized roles:
  You must be comfortable acting as the "connective tissue" between Design and Delivery partners and technical SMEs.
• High level of initiative and ownership: A focus on maximizing the impact of every learning initiative, taking full accountability for the quality of the solution and its alignment with stakeholder expectations.
• Excellent communication and influence:
  Ability to influence senior partners and translate complex credit concepts into clear, actionable instructions for Design and Delivery teams.
• Ability to manage ambiguity, lead through change, and deliver results within a complex, organizational structure.
• A collaborative approach with key partners and SMEs to collectively define the "destination state" for a variety of learner personas and oversee the execution of those learning strategies.
• Ability to work with minimal oversight, delivering high-quality,…