Genesys Cloud Engineer

Responsibilities

• Genesys Cloud Engineer will execute large‑scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
• Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
• Mentor and lead other engineers, fostering a collaborative environment by providing technical guidance and supporting professional development within the team
• Accountable for the Contact Center implementation and support during all stages of the project life cycle
• Follow department implementation standards and change‑control processes
• Analyze existing and new voice and data networks (as needed) and recommend solutions
• Create and modify artifacts and deliverables, including the change management process

• Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology or related discipline or equivalent professional technical experience and 5‑7 years of relevant experience, or an equivalent combination of education and experience
• Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
• Software development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods
• Call flow development experience with the Genesys Architect tool
• Strong leadership skills with experience managing and mentoring senior technical teams
• Good technical problem‑solving skills and ability to collaborate in troubleshooting challenging configurations
• Familiarity with Wireshark, MS Server, DHCP/DNS, MS Hyper‑V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), and MS Outlook
• Ability to communicate clearly, both verbal and written, with internal team, other IT teams, customers, clients and partners
• Ability to develop and execute a strategic technology vision that aligns with and supports business goals
• Ability to work unscheduled hours in case of emergency work or outages

• Knowledge of Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, cloud and VMware, and background with State & Federal Government work

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & AD&D insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.