Enterprise Governance & Oversight Senior Manager - Hybrid

The Enterprise Payments Governance and Oversight team is seeking a dynamic Senior Manager leader who will play a pivotal role defining and implementing the future of payments governance and oversight for the enterprise. The team sits within the Enterprise Payments organization in the Retail Bank and is responsible for the governance and oversight of end‑to‑end core payments functions for all payment types across the enterprise, including monitoring.

In this role you will be at the forefront of payments, developing solutions to remediate some of the biggest payments‑related challenges while also seeking opportunities to further enhance existing business‑as‑usual practices.

As the Senior Manager of Enterprise Payments Governance and Oversight (Monitoring & Infrastructure), you will be the visionary leader and strategic architect behind our enterprise‑wide payment risk management framework. You will empower a high‑performing team of risk, control and technology professionals to design, implement and manage cutting‑edge structural frameworks that ensure robust, scalable and compliant payment risk procedures enterprise‑wide. You will serve as the premier people leader over our Principal Associate and Manager functions, driving a unified culture of risk awareness while coaching and developing your team.

Acting as a bridge between top‑tier enterprise payment strategies and day‑to‑day operations, you will lead the central liaison with Senior Executives, 1st Line Risk Offices and 2nd Line of Defense partners. You will champion digital transformation by steering the responsible implementation of Generative AI and automation capabilities to maximize risk monitoring efficiency, ensuring our payment ecosystem—covering Real‑Time Payments (RTP), ACH and wire—remains secure, resilient and fully aligned with evolving policy requirements.

• Lead and empower a high‑performing team of risk and control professionals to define how Enterprise Payments manages payment risks across the organization.
• Foster a culture of risk awareness; teams will run well‑managed horizontal processes to manage payments risk.
• Develop and implement robust risk assessment strategies that drive efficiencies, reduce resistance, mitigate risk and ensure long‑term success.
• Collaborate effectively across multiple organizations—including Operational Risk Management, Enterprise Risk Management, Network Risk, Compliance, Information Technology, Internal Audit—to achieve objectives.
• Utilize Gen AI to improve existing processes and increase efficiency.
• Develop a compelling narrative using operational and payments risk data to influence business partners and articulate the impact of risks in their processes.
• Oversee the governance of the end‑to‑end payments inventories—including use cases, third‑party risks and risk controls—to ensure all payment processes are adherent to critical requirements and demonstrate consistent adherence to policy.
• Lead the coordination, outreach, training and implementation of payments risk procedures, programs, processes and mitigation strategies.

• Proven people leader with the ability to communicate a clear team vision and a passion for coaching and developing associates ranging from Senior Associate to Manager levels.
• Critical thinker with a passion for solving complex problems.
• Background in operational risk management and associated frameworks and methodologies.
• Exceptional communication and influencing skills, with the ability to navigate complex organizational structures and build consensus among diverse stakeholders.
• Analytical mindset with a passion to implement Gen AI capabilities, agents and automation workflows to enhance risk monitoring efficiency.
• Ability to think strategically about the evolution of payments while leading teams through high‑pressure, real‑time problem‑solving when needed.
• Deep understanding of payment networks (ACH, Wires, Card) and the associated regulatory environments.
• Results‑oriented with an ability to deliver against goals and objectives.
• Team‑focused, with demonstrated strong relationship‑building and collaboration skills.
• Excellent analytical,…