Single Family Operational Risk Manager - Issue Management; Hybrid - in office - VA

At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make home ownership and rental housing more accessible and affordable across the nation.

Are you excited by the chance to create an impact and work in a fast‑paced, multifaceted environment? Do you have extensive experience with operational risk, strong analytical and interpersonal skills, and knowledge of the Single‑Family Acquisitions (SFA) business and/or primary and secondary mortgage markets? We are seeking an individual that is inquisitive, customer focused and passionate about learning with a team of operational risk experts.

This individual will work in conjunction with SFA Risk Management business leaders to optimally handle the division's operational risk.

America relies on Freddie Mac to support the housing market and the nation's renters, home buyers and homeowners across the entire country and in all economic cycles. Pair your passion with purpose. The SFA Operational Risk Team works with management to effectively handle operational risk.

Primary responsibilities include collaboration with internal partners across the three lines (SFA, ERM & IA) and externally with FHFA to manage critical SFA operational risk and issue management efforts.

• Periodically contribute to the design, development and implementation of major operational risk programs, policies and procedures.
• Identify, analyze, document, report and monitor operational risk/loss events including root cause analysis.
• Advise, assist, influence, challenge risk owners and business partners on the status quo.
• Perform issue oversight including evaluating issue remediation activities such as action plans, review of deliverables and monitoring/tracking remediation status.
• Assist in the preparation and delivery of risk reports to management.
• Ensure business process owners comply with operational risk management framework/programs.
• Foster a strong risk culture across the SFA organization through training and awareness programs.
• Stay updated on regulatory (FHFA) policy changes and ensure the organization's operational risk management practices are compliant, while assisting in regulatory examinations and internal audits as needed.
• Proficient with Governance, Risk and Compliance (GRC) /Risk Management Tools such as BWise.

• Bachelor's Degree and 8+ years of overall experience.
• 4+ years of operational risk management and/or strong internal audit experience.
• Prior risk management experience ideally in the financial services industry (preferably in mortgage finance).
• Relationship Management skills including influencing others, facilitating meetings, engaging partners, building relationship networks, and resolving conflict.
• Problem‑solving, critical thinking, analytical skills, and the ability to ask insightful questions.
• Relevant professional certifications (CPA, CIA, Six Sigma, etc.) are a plus.

• Results‑driven.
• Dedicated to quality.
• Intellectually curious with a passion for learning.
• Customer‑centric.

Freddie Mac offers a comprehensive total rewards package including competitive compensation and market‑leading benefit programs. The position has an annualized market‑based salary range of $126,000 - $190,000 and is eligible to participate in an annual incentive program.

We are an equal‑opportunity employer and value diversity and inclusion at Freddie Mac. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.