Enterprise Governance & Oversight Senior Manager - Hybrid

Enterprise Payments Governance & Oversight Senior Manager - Hybrid

The Enterprise Payments Governance and Oversight team is seeking a dynamic Senior Manager leader who will play a pivotal role defining and implementing the future of payments governance and oversight for the enterprise. The team sits within the Enterprise Payments organization in the Retail Bank and is responsible for the governance and oversight of end‑to‑end core payments functions for all payment types across the enterprise, including monitoring.

In this role, you will be at the forefront of payments, developing solutions to remediate some of the biggest payments‑related challenges while also seeking opportunities to further enhance existing business‑as‑usual practices.

In this exciting role, you will work closely with key stakeholders across the company to ensure we have a dynamic and well‑managed payments ecosystem. This role critically works with colleagues in 2nd line Compliance, First line Risk Offices and lines of businesses to define risk levels, procedures and structures that match best‑practice governance frameworks. You will work with smart, talented people who will challenge you to excel.

As the Senior Manager of Enterprise Payments Governance and Oversight (Monitoring & Infrastructure), you will be the visionary leader and strategic architect behind our enterprise‑wide payment risk management framework. You will move beyond daily maintenance, empowering and leading a high‑performing team of risk, control, and technology professionals to design, implement, and manage cutting‑edge structural frameworks that ensure robust, scalable, and compliant payment risk procedures enterprise‑wide.

You will serve as the premier people leader over our Principal Associate and Manager functions, driving a unified culture of risk awareness while coaching and developing your team to excel. Acting as a critical bridge between top‑tier enterprise payment strategies and day‑to‑day operations, you will lead the central liaison with Senior Executives, 1st Line Risk Offices, and 2nd Line of Defense partners.

In this role, you will champion digital transformation by steering the responsible implementation of Generative AI and automation capabilities to maximize risk monitoring efficiency, ensuring our payment ecosystem—covering Real‑Time Payments (RTP), ACH, and wire—remains secure, resilient, and fully aligned with evolving policy requirements.

• Lead and empower a high‑performing team of risk and control professionals to define how Enterprise Payments manages payment risks across the organization.
• Foster a culture of risk awareness as your teams run well‑managed horizontal processes to manage payment risk.
• Develop and implement robust risk assessment strategies that drive efficiencies, reduce resistance, mitigate risk and ensure long‑term success.
• Collaborate effectively across multiple organizations including Operational Risk Management, Enterprise Risk Management, Network Risk, Compliance, Information Technology, and Internal Audit to achieve objectives.
• Utilize Gen AI to improve existing processes and improve efficiency.
• Develop a compelling narrative using operational and payment risk data to influence business partners and articulate the “so‑what” of risks existing in their processes.
• Oversee the governance of end‑to‑end payments inventories—including use cases, third‑party risks, and risk controls—to ensure all payment processes are adherent to critical requirements and demonstrate consistent adherence to policy.
• Lead the coordination, outreach, training and implementation of payments risk procedures, programs, processes and mitigation strategies.

• Proven people leader with the ability to communicate a clear team vision and a passion for coaching and developing associates ranging from Senior Associate to Manager levels.
• Critical thinker with a passion for solving complex problems.
• Background in operational tech risk management and associated frameworks and methodologies.
• Exceptional communication and influencing skills, with the ability to navigate complex organizational structures and build…