Director, Fraud Queue Leader

Director, Fraud Queue Leader

The Anti-Money Laundering (AML) Group is a core risk function within Capital One’s Corporate

Compliance organization. The Director, AML Fraud Queue supports a key role in driving

operational excellence, ensuring investigative quality, and advancing a risk-based approach to

financial crime detection and reporting in an evolving threat landscape. In this role, you will

direct and oversee investigative operations, controls, and teams responsible for AML-Fraud

casework, ensuring timely, accurate, and defensible decisioning aligned with regulatory

expectations, including reporting obligations identified under the Bank Secrecy Act (BSA). This

includes strategic ownership of the end-to-end case management lifecycle, from alert intake

through investigation, escalation, and Suspicious Activity Reporting (SAR).

Responsibilities:

● Lead and optimize AML-fraud investigation operations, overseeing alert intake, triage,

case development, escalations, and Suspicious Activity Report (SAR) decisioning across

the department.

● Drive operational efficiency and throughput by establishing and overseeing scalable

processes, directing the management of investigative queues to optimize throughput,

ensure risk-based prioritization, and minimize backlogs.

● Ensure risk-based decisioning through the effective prioritization and dispositioning of

functions, aligning with industry best practices and standards.

● Develop, maintain, and champion a strong control and governance environment to

ensure continuous audit/exam readiness, successful regulatory exams, and strict

compliance with regulatory requirements (including the Bank Secrecy Act/BSA for SAR

decision making and filing).

● Serve as a primary stakeholder in identifying and anticipating emerging risks to

proactively evolve and direct investigative strategies in response to shifts in fraud and

AML typologies.

● Define and execute the evolution of investigative strategies and methodologies in

response to rapidly changing financial crime schemes.

● Serve as a key strategic partner to Compliance, Risk, Legal, and other stakeholders to

align on AML policies, interpret regulatory expectations, and manage the organizational

risk appetite.

● Leverage advanced data analytics and reporting to identify macro trends, emerging

financial crime risks, and strategic operational inefficiencies, translating insights into

executive-level action plans.

● Drive a culture of continuous improvement by identifying systemic process gaps,

conducting root cause analysis, and sponsoring initiatives to enhance efficiency and

control effectiveness at scale.

● Ensure consistency and defensibility of all investigative decisions under intense

regulatory scrutiny, by maintaining and establishing clear standards and governance.

● Lead, mentor, and develop investigative team managers, fostering deep expertise in

complex fraud and AML typologies, promoting a high-performance and accountable

culture.

● Implement and monitor critical key performance indicators (KPIs) such as case cycle

time, productivity, and quality, using data to inform strategic resource allocation and

process changes.

● Influence and govern upstream detection systems and downstream reporting processes

to drive holistic, end-to-end financial crime risk management across the enterprise.

● Incorporate feedback from Quality Assurance, internal audit, and regulatory reviews to

strategically strengthen investigative quality, standardization, and policy adherence

across the function.

Our ideal candidate will have the following experience:

● Direct experience overseeing the end-to-end case lifecycle, including strategic oversight

of alert review, investigation, escalations, and SAR decisioning.

● Proven leadership skills managing large, high-performing investigation teams and

optimizing high-volume queues.

● Demonstrated accountability for SAR reporting processes, ensuring adherence to BSA

and FinCEN requirements and driving continuous improvement.

● Extensive experience operating in risk-based roles, with direct accountability for controls,

regulatory compliance, and desired outcomes.

● Track record of successfully supporting or leading through regulatory…