Loan Support Analyst - CMBS Servicing - Midland

Position Overview

As a Loan Support Analyst within PNC's Midland Loan Servicing Group, you will be based within the PNC Midland footprint.

• Identify and contact authorized parties to complete Borrower Admin registration for CRE Insight access.
• Process borrower requests via phone, email, and CRE Insight portal.
• Research and process incoming and aged funds.
• Monitor delinquencies and perform collection activities.
• Review and process borrower requested late charge waivers.
• Complete address changes, audit confirmations, and rate caps reviews.
• Communicate and collaborate with functional departments to assist borrowers with questions or issues.
• Support the day‑to‑day servicing of a portfolio of commercial real‑estate loans (CMBS, balance‑sheet, and agency loans).
• Analyze and interpret complex loan agreements to apply loan terms in servicing activities.
• Resolve non‑compliant issues through written and verbal communication with internal and external parties.
• Review and process loan payments, escrows, and reserve account disbursements.
• Assist in the preparation of periodic reporting (investor, internal, regulatory).
• Perform covenant compliance testing, maintain accurate servicing records, support loan onboarding, transition, tax and insurance administration, and collection activities on delinquent accounts.
• Possess funds disbursement authority as required.
• Review reports to identify exceptions, ensure quality, and contribute to risk mitigation efforts.

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• Analytical Thinking
• Capital Management
• Compliance Requirements
• Documentations
• Due Diligence
• Loan Documentation
• Regulatory Compliance
• Risk Mitigation Strategies

• Accuracy and Attention to Detail
• Consulting
• Customer Interaction
• Decision Making and Critical Thinking
• Effective Communications
• Financial Analysis
• Managing Multiple Priorities
• Operational Functions
• Products and Services
• Relationship Management

• Associate degree (or equivalent) and related experience or product knowledge required.
• Minimum 4+ years of related business or functional experience.
• In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Associate’s degree required.

No required certification(s).

No required license(s).

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short‑term and long‑term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back‑up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); 15 to 25 vacation days each year depending on career level; and years of service.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in our hiring practices.