Enterprise Governance Advisor, Principal Associate - Hybrid

Enterprise Payments Governance Advisor, Principal Associate - Hybrid

The Enterprise Payments Governance and Oversight (EPGO) team is seeking a dynamic Principal Associate‑level Payments Governance Advisor who will support effective end‑to‑end payments oversight and risk management across Capital One. The EPGO team sits within the Enterprise Payments organization in the Retail Bank. This team is tasked with executing governance and oversight of payments strategy, operations, and risk management for the payment types utilized across the enterprise.

In this role, you will be at the forefront of payments risk management, supporting solutions to advise and remediate some of the biggest payments‑related challenges. You will become a subject matter expert and trusted advisor to key stakeholders across all Lines of Business to champion a strong first line risk culture, including Senior Leaders and colleagues across Operations, Risk Management, and Product.

You will work with smart, talented people who will challenge you to excel as we build, maintain and continuously improve best‑in‑class payments risk management.

• Advisory
• Partner with stakeholders to understand business use cases that impact payments. Influence and advise partners on risk mitigation strategies, including controls, testing, policies, procedures by utilizing Enterprise risk framework standards.
• Ensure Risk Mitigation & Controls
• Document and manage E2E payments use case inventory and supporting lines of business in demonstrating adherence to payment risk policy & standards.
• Perform enterprise risk assessments of new or modified payments use cases.
• Leverage knowledge of the payments industry and risk management strategies to strengthen internal controls.
• Governance & Oversight
• Identify and remediate payments related Issues in partnership with Business Risk owners.
• Work across the Enterprise to ensure consistent risk management across payment types, maintain or improve on policies and procedures to ensure corporate, regulatory and industry standards.
• Contribute and lead Monthly or Quarterly business reviews across lines of business.
• Continuous Improvement
• Identify risk trends and propose new controls, processes or approaches to mitigate those risks.
• Leverage story telling and strategy to highlight opportunities for improvement around risk culture, risk identification, knowledge, and process across the Enterprise.
• Engage in payments‑related projects and process initiatives to support governance and oversight activities.

• Ability to build relationships across different seniority levels and business units to influence risk strategies.
• Analytical mindset to support risk analysis and problem solving.
• Excellence in spotting connections or patterns across disparate data sets to identify and communicate trends. Experience recommending processes or approaches in support of trends.
• Team‑focused, with demonstrated strong relationship‑building and collaboration skills.
• Exceptional communication and influencing skills, with the ability to navigate complex organizational structures and build consensus among diverse stakeholders.
• Excellent analytical, problem‑solving, and project management skills.

This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

• Associate's Degree or Military Experience.
• At least 2 years of experience in risk management, audit or governance.
• At least 2 years of banking or financial services experience.
• At least 2 years of experience supporting, partnering and interacting with internal and external stakeholders.
• At least 2 years of project management or process management experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

• Bachelor’s Degree.
• At least 4 years of experience in risk management.
• At least 4 years of project management or process management experience.
• At least 1 year of data manipulation experience.
• At least 3 years of experience managing senior stakeholders.
• At least 2 years of experience working in payments.
• Accredited ACH Professional (AAP)…