Enterprise Governance & Oversight Manager - Hybrid

Enterprise Payments Governance & Oversight Manager

Hybrid position within the Enterprise Payments organization in Retail Bank. The Manager is responsible for governance and oversight of end‑to‑end core payments functions for all payment types across the enterprise, including real‑time payments (RTP), ACH, and wire. The role requires leading the transformation of payments risk management and driving implementation of new procedures and reporting capabilities.

Manager of Governance and Oversight (Monitoring & Infrastructure).

• Provide thought leadership to evolve risk procedures in alignment with Enterprise Risk Management teams and design new procedures.
• Utilize Generative AI capabilities and automation tools to improve existing risk monitoring processes and drive operational efficiency.
• Define and oversee risk management frameworks for RTP, ACH, and wire.
• Partner with 2nd Line of Defense teams to operationalize risk mitigation activities within 1st Line workflows.
• Establish and maintain inventory of business processes supporting the Enterprise Risk Management framework and evolve those processes.
• Lead projects to enforce compliance and upgrade processes to meet enterprise policy requirements.

• Risk visionary with experience in operational risk management frameworks such as Issues & Event Management, Risk & Controls, or Cybersecurity/Technology Data.
• Proficient in using Generative AI, agents, and automation to enhance risk monitoring efficiency.
• Strategic influencer capable of navigating complex organizational structures and collaborating with 1st and 2nd Line of Defense partners.
• Payments authority with strong understanding of global payment processes, networks, and regulatory environments.
• Results‑driven problem solver with project management skills and attention to detail.

West Creek 5 (Richmond, VA) or Center 2 (McLean, VA). Hybrid; approximately half of working time on site and half virtual.

• Associate’s Degree or equivalent military experience.
• At least 3 years of experience in risk management, audit, or governance.
• At least 2 years of compliance testing or monitoring.
• At least 5 years of banking or financial services experience.
• At least 5 years of experience interacting with internal and external stakeholders.

• Bachelor’s Degree.
• At least 4 years of risk management, audit, or governance experience.
• At least 3 years of project or process management experience.
• At least 2 years of data management and reporting experience.
• At least 6 years of stakeholder interaction experience.
• At least 3 years of experience working in payments.
• Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification.

The minimum and maximum full-time annual salaries for this role are listed below:

• McLean, VA: $151,900 – $173,400
• Richmond, VA: $138,100 – $157,700

Position may be eligible for performance‑based incentive compensation, including cash bonus(es) and/or long‑term incentives.

Capital One is an equal opportunity employer (EOE, including disability/vet) and promotes a drug‑free workplace. The position may consider qualified applicants with a criminal history in accordance with applicable laws. At this time, Capital One will not sponsor a new applicant for employment authorization for this position.