Associate, CDFI Loan Operations

Associate, CDFI Loan Operations

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people.

We nurture a work environment where people with a variety of thoughts, ideas, and backgrounds, guided by our shared values, come together to make Capital One a great company—and a great place to work.

Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement.

Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

Community Finance builds inclusive, thriving resident‑centered communities that catalyze opportunity and promote well‑being. The team originates debt and invests in the low‑income housing tax credit through proprietary and multi‑investor fund structures.

The Loan and Equity Administration Booking and Servicing Associate reports to the Booking and Closing Team Lead and is responsible for processing monetary and non‑monetary transactions related to debt and equity deals on the systems of record, including ACBS and ALS. This role ensures the accuracy of loan and LIHTC equity assets from the closing process through payoff. We are seeking a methodical and detail‑oriented professional who is a curious learner, comfortable with fluid feedback, and capable of working autonomously within their scope of duties.

The ideal candidate demonstrates professional maturity and the ability to effectively communicate clearly with a range of audiences.

• Transaction Processing:
  Execute monetary transactions (loan advances, pay‑downs, interest payments) and non‑monetary updates on loans, ensuring high quality and accuracy even on rush requests.
• System Management:
  Utilize ACBS and ALS systems to manage CDFI deals and perform research or adjustments to loan system data.
• Stakeholder Communication:
  Communicate effectively with peers, business partners, and the Commercial Loan Platform team regarding transactions, system issues, and exceptions.
• Reconciliation & Reporting:
  Work with Commercial and Small Business partners to reconcile totals and monitor daily/monthly activity reports and metrics for the CF portfolio.
• Accountability & Issue Resolution:
  Effectively elevate problems/issues and audit requests while proactively seeking solutions that address both internal and external stakeholder needs.
• Team Contribution:
  Actively participate in the broader network, volunteer to support the team, help new associates, and contribute to the development of job aids or team materials.
• Portfolio Maintenance:
  Prepare payoff information and clear exceptions as needed to keep overall processes moving on time.

• High School Diploma, GED or Equivalent Certification.
• At least 1 year of loan closing experience, commercial loan servicing experience, or a combination of the two.
• At least 1 year of experience reviewing loan and legal documentation.

• Bachelor’s Degree or Military Experience.
• 3+ years of loan closing experience or construction loan experience.
• Proven ability to leverage existing frameworks and tools to self‑solve issues before escalating.
• Experience communicating complex work across lines of business internally and with external partners.

At this time, Capital One will not sponsor a new applicant for employment authorization for this…