Principal Analyst, Payment Operations; Hybrid

Principal Analyst, Payment Operations (Hybrid)

Capital One Travel is seeking a Principal Analyst to join our Finance Operations Payments team. This role requires a professional with exceptional attention to detail and strong problem‑solving skills to manage and execute payment processes across various functions of the organization. The successful candidate will be instrumental in mitigating operational risks, developing and updating procedural frameworks, and overseeing the reporting of critical payment health metrics.

The Principal Analyst will collaborate with diverse teams across Capital One Travel Operations and lead the evolution of payment workflows toward a future‑state model.

• Validate inventory supplier invoice accuracy using the VIP invoice validation tool.
• Troubleshoot discrepancies discovered during invoice validation and connect with the proper teams to resolve issues.
• Create and maintain a dispute process for inventory supplier invoices; understand contractual terms of suppliers and the dispute processes outlined in supplier contracts.
• Build detailed invoice dispute packages and communicate with suppliers to quickly resolve disputes.
• Serve as a payment processing backup to the Senior Associate.
• Understand and review our financial reconciliation data and reporting processes.
• Support risk management activities over an enhanced control environment, including procedures maintenance, control testing, and process‑level assessments.
• Coordinate with Capital One Travel Risk Management, Finance Risk Management and other risk offices on best revenue practices across Enterprise.
• Partner with Finance, Operations, Product, and Business teams to streamline processes and resolve issues impacting supplier payments.
• Reduce operational exceptions and drive efficiencies via automation, elimination, and transfer of processes away from manual touchpoints.
• Lead ad‑hoc projects such as developing and leading new Finance‑managed services or other initiatives.
• Proactively and independently identify, investigate, and drive solutions for process, data quality inefficiencies and control enhancements.

• Bachelor's Degree or military experience.
• At least 3 years of experience in Accounting, Audit, Risk Management or Finance or a combination.
• At least 1 year of experience utilizing SQL.

• Bachelor’s Degree in Accounting, Business, Finance, Economics, Statistics, or a quantitative field.
• 2+ years of experience in an analytical position investigating complex data issues and building scalable solutions.
• Prior experience working in Accounts Payable.
• Strong written and communication skills.
• Experience with an Enterprise Resource Planning (ERP) based accounting system.
• Strong understanding of accounting principles and experience with multinational entities, multi‑currency transactions, and intercompany flows.
• Experience with Coupa, Coupa Pay, or similar procurement system.
• Previous experience working within the travel or technology industries.

This role is hybrid meaning associates typically spend 3 days per week in‑person at one of our offices listed on this job posting.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $120,800 - $137,900;
New York, NY: $131,800 - $150,500;
Richmond, VA: $109,900 - $125,400. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual salary offered at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Ca…