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Business Director – Effortless Customer Experiences
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Finance & Banking
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Responsibilities
- Drive the Customer Experience Analytics Strategy for Retail Bank
- Lead the end-to-end design, implementation, and analysis of the Retail Bank's Customer Experience (CX) measurement system
- Guide a dedicated team of Business Analysts
- Administer and enhance the Retail Bank’s authoritative source for customer data and analytics
- Share analysis and strategic recommendations with VP+ stakeholders
- Build novel, proprietary measures that bring focus and prioritization for teams
- Leverage complex datasets across Digital, Call Center, and In-Person channels
- Act as the Retail Bank's expert customer analyst
- Bachelor’s Degree
- At least 4 years of experience performing quantitative analysis
- At least 4 years of experience performing qualitative analysis
- At least 2 years of experience performing people management
- At least 2 years of experience performing project management
- Master’s Degree (preferred)
- 2+ years of experience in financial services (preferred)
- 1+ year of experience in consulting (preferred)
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