Mortgage Loan Officer

Responsibilities

• Provide lending services and financial advice to customers interested in mortgage loans for the purpose of purchasing, refinancing or constructing real estate.
• Interview applicants to obtain their financial position and ability to repay.
• Collect and analyze all necessary documentation and review for loan approval.
• Review various loan products to recommend best fit for the customer depending on credit history, down payment, and amortization requirements.
• Utilize training materials, reference tools, and other resources to provide accurate up-to-date loan program/policy information to clients and partners.
• Ability to communicate and manage client information through loan operating system, and any other system applicable to the process.
• Develop and maintain successful relationships with business referral sources.
• Increase mortgage loan portfolio by developing business contacts, attracting mortgage customers.
• Weekly calls and appointments on potential and existing customers as established in marketing plan to develop new business or retain existing business.
• Approve mortgage loans by examining application and supporting documentation; estimating credit worthiness; calculating repayment risk.
• Complete mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation; provide underwriting with complete and accurate loan applications; communication with customers and partners during various stages of the loan process; scheduling and completing mortgage loan closing.
• Identify cross-selling opportunities of deposit, investment or other loan products.
• Expedite the processing of various loan documents and ensure compliance with policies, procedures and guidelines.
• Works closely with team members to ensure timely follow-up on all new leads generated by referrals and marketing programs.
• Resolve concerns and answer questions for parties involved with each transaction to ensure success.
• Ensure exceptional client experience by overseeing loan process from origination to closing.
• Protect bank’s image by keeping mortgage loan information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks, participating in professional organizations.
• Develop fee income from existing and prospective customers.

• Bachelor’s degree or equivalent education
• Minimum of 3 years' experience as a producing mortgage loan officer
• Excellent oral and written communication skills
• Ability to analyze personal financial statements and tax returns
• Strong working knowledge of Microsoft Office Outlook, Word and Excel
• Ability to adapt to loan operating system and/or financial software
• Exceptional customer service skills
• Decision making skills
• Strong verbal and written communication skills
• Banking and lending legal knowledge
• Sales skills
• Detail and thoroughness in attention to documentation

• Mortgage loans
• Financial analysis
• Loan approval
• Credit analysis
• Repayment risk calculation
• Documentation preparation
• Underwriting
• Cross-selling
• Compliance
• Financial software

• Communication
• Customer service
• Decision making
• Relationship management
• Detail orientation
• Adaptability
• Problem solving
• Team collaboration
• Sales
• Time management

• Bachelor's degree
• Mortgage loan officer certification