Community Finance (CF) Loan and Equity Administration Servicing -Principal Associate

Community Finance (CF) Loan and Equity Administration Servicing - Principal Associate

Capital One’s Community Finance team originates debt and equity to support affordable housing development. The Loan and Equity Administration Booking and Serving associate will report to the Booking and Closing Team Lead and process monetary and non‑monetary transactions related to debt and equity deals on the system of record (ACBS).

• Process monetary (draw downs, pay downs, interest payments, capital calls) and non‑monetary transactions on construction and equity portfolio ensuring service levels are met in terms of timeliness, accuracy, quality and customer service.
• Utilize lessons learned and previous experience to perform research and adjustments to loan system data.
• Communicate with peers and business partners regarding transactions and exceptions.
• Work with Commercial partners to reconcile and prove daily totals.
• Monitor reports on the CF portfolio as necessary, including daily and monthly activity reports and metrics.
• Communicate with the Commercial Loan Platform team and manager as necessary regarding system issues, reports and modifications/enhancements.
• Effectively and appropriately communicate and elevate problems/issues, updates on daily workflow, associate performance and issue resolution.
• Prepare payoff information as needed.
• Clear exceptions as needed and respond to audit requests.
• Other duties as assigned.

Overall, in this role, it will be important to be a learner — curious and willing to learn new things (including beyond immediate area of focus/expertise) and comfortable with a fluid feedback (seeking, receiving, and giving) environment. Influence and communication are also especially significant; the ability to influence both external and internal customers to achieve positive outcomes, including under difficult circumstances, is key to the opportunity.

• High School Diploma, GED, or Equivalent Certification.
• At least 4 years of Loan Closing, Loan Servicing, Construction Loan, or LIHTC equity experience, or a combination.

• Bachelor’s Degree or Military Experience.
• 5+ years of Loan Closing or Loan Servicing experience, experience or a combination of the two.
• At least 3 years of experience reviewing loan or legal documentation, a combination of the two.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Chicago, IL: $98,900 - $112,900 for Principal Process Manager

McLean, VA: $108,900 - $124,300 for Principal Process Manager

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections 4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1–800–304–9102 or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.