Director, Regulatory Practices - Enterprise Services Risk Operations

Director, Regulatory Practices – Enterprise Services Risk Operations

As a Director within the Enterprise Services Risk Operations Regulatory Practices team, you will apply your analytical and delivery skills to our highest profile Regulatory engagements and projects. You will partner across Enterprise Services (ES) to develop and support successful, forward-thinking regulatory engagements and reporting in a manner that supports innovation, protects our customers, shareholders, and associates, and considers themes, opportunity patterns and scale across the function and enterprise.

You will partner with peers and senior leaders, in the first, second and third lines of defense to drive the best outcomes for the ES regulatory engagements in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded. Enterprise Services Risk Operations team members are experienced, well‑trained, and progressive individuals operating within a highly collaborative team environment to deliver value-added risk services to our business partners.

The successful candidate will be a highly‑motivated Risk Management professional with excellent leadership, project management, analytical, planning, collaboration, strategic thinking and communication skills. You should consider this role if you:
Understand the regulatory environment and relevant financial services regulatory agencies Closely follow regulatory policy and related developments in banking and financial services Understand risk management practices as it relates to financial services Enjoy interacting with senior leaders and stakeholders across the organization Possess strong critical thinking, written, and verbal communication skills Thrive in a dynamic, fast‑paced environment where priorities often change.

• Operate within a highly collaborative team environment, manage time with a sense of urgency to ensure regulatory deliverables are completed within established time frames.
• Develop and maintain the methodology, engaging the right business leaders and resources, and driving the prep work to meet with and respond to regulators.
• Utilize a proactive and consistent approach relying on clear milestones, expectations, roles and responsibilities, along with risk intelligence, strategic direction, and collaboration.
• Ensure that processes are well managed through the creation and maintenance of process documentation and tools.
• Support regulatory engagement planning, management, and reporting across Enterprise Services functions.
• Coordinate regulatory reporting and key updates for senior management, synthesizing regulatory developments into clear, concise, and actionable summaries.
• Participate in regulatory engagements through documentation and quality assurance review of evidence prior to submission to examiners.
• Provide proactive and ongoing regulatory intelligence to the divisions to ensure they remain well‑managed.
• Provide proactive insight into upcoming engagements using intel gathered throughout the process including historical insights.
• Connect dots across regulatory interactions and driving internal awareness among Enterprise Services Risk, Regulatory Affairs, and business leadership across the enterprise, of focus areas and potential sensitivities to minimize regulatory risk, and ensuring the enterprise is meeting expectations set forth by law, regulation, and agency guidance.
• Prepare senior leaders who meet regularly with Regulators to provide an update on performance, progress on large initiatives, and provide deep dives as needed to address questions or provide additional context.
• Contribute to a readiness assessment of the end to end process being examined to identify any control gaps or weaknesses, potential issues and potential emerging risks.
• Oversee and review regulatory responses across the full lifecycle, including facilitating integration and prioritization of various regulatory commitments into proactive risk management efforts, in collaboration with other risk partners.
• Drive consistency and automation in all reporting and processes.
• Lead the coordination of timely and accurate responses to inquiries, requests,…