ヒルトン福岡シーホーク】ゲストサービス アルバイト​/Guest Service Agent; Part Time

【ヒルトン福岡シーホーク】ゲストサービス アルバイト/Guest Service Agent (Part Time)

Job Number: HOT0

CAOJ

Hilton Fukuoka Sea Hawk
2-2-3 Jigyohama, Chuo-ku, Fukuoka-shi, Fukuoka
810-8650

A Guest Service Agent is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Also, a key point of contact for Guest and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

As a Guest Service Agent, you will be responsible for managing the first impression of our Guests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Organize and store luggage, as needed, according to guidelines
• Assist in the maintenance, appearance and functionality of equipment
• Retrieve and transport guest luggage

EOE/AA/Disabled/Veterans

Part-time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office