Housekeeping Inspector

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F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, along with The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt.

These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals.

This position is responsible for supervising, training and inspecting the performance of assigned Room Attendants, Housepersons, and Lobby Attendants, ensuring that all procedures are completed to the hotel’s standards. The role assists where necessary to ensure optimum service to guests and manages assigned staff to achieve overall financial results, guest satisfaction and positive team member relations.

• Guest Service:
  Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions throughout the hotel. Timely respond to guest concerns or requests in a courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards, achieving goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
• Safety/
  
  Risk Management:
  
  Conduct routine inspections of housekeeping operations to maintain standards per
  
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  F. Saul Company Hospitality Group, local, state, and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensure a clean and safe work environment, following all
  
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  F. Saul Company Hospitality Group procedures for guest/team member incidents.
• Associate Management and Development:
  Direct staff performance; take appropriate corrective action as needed to hold team members accountable. Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, development, required training and ensuring training records are maintained. Analyze quality issues, identify training needs and ensure implementation to improve results. Promote collaboration and a positive, professional work environment.
• Self/Workload Management:
  Attend all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and planning. Use expertise to advise and implement changes to housekeeping operations as needed, assist with housekeeping/laundry initiatives and meet productivity standards at the hotel level. Maintain high attention to detail, good communication skills, leadership ability and excellent problem‑solving skills. Manage multiple priorities in an environment with frequent interruptions and tight deadlines.
  
  Adhere to all
  
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  F. Saul Company Hospitality Group Standard Operating Procedures.

• High school diploma or GED preferred.
• Minimum 1 year housekeeping experience preferred. Must be detail‑oriented, able to communicate well with all levels within and outside the organization, and able to problem‑solve with team members and guests.
• Must be able to manage multiple priorities in a fast‑paced environment.
• Bi‑lingual ability preferred.
• Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

EEO AA M/F/Vet/Disabled

$19.50 - $19.50 an hour

The actual base pay offered is determined by several variables, including the applicant’s qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of

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F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

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F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled