FT Front Desk Agent - Courtyard by Marriott Tysons

Front Desk Agent

B.

F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, as well as The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt.

These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals.

This position is responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. The Front Desk Agent processes check‑ins and check‑outs, assists guests with reservations and requests in a friendly, professional and timely manner, and follows

B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

• Guest Service: Anticipate and respond to guests in a friendly and positive manner. Process check‑ins and check‑outs, verify billing, create reservations, and process special requests. Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Work as a team player to meet guests’ needs and actively contribute to the efforts of other departments when necessary.
  
  Understand and follow
  
  B. F. Saul Company Hospitality Group guest service recovery program.
• Financial Results and Cost Control: Follow proper selling techniques and utilize strategies to maximize room revenues. Monitor room availability, follow restrictions, and all booking policies and procedures. Drive sales and maximize revenue by upselling rooms and amenities. Follow
  
  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Use all equipment properly and adhere to cost controls to reduce expenses and waste.
• Self/Workload Management: Produce the required volume of work by planning, organizing and prioritizing duties. Adhere to
  
  B. F. Saul Company Hospitality Group general work rules and department procedures. Attend all required department and hotel meetings.
• Safety/
  
  Risk Management:
  
  Maintain a clean and safe work area in compliance with
  
  B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follow all
  
  B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Be knowledgeable of hotel emergency procedures.
• Work flexible AM and PM shifts, holidays, and weekends.

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in a hospitality setting.
• Excellent verbal communication skills, attention to detail, customer focused, and the ability to perform job duties in a fast‑paced environment.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.
• EEO AA M/F/Vet/Disabled

• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled