Senior Manager, HR Business Partner- Customer Channels

Overview

Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership.

If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, we work in a business‑casual, collaborative environment where contributions are recognized, successes are elevated and effort is rewarded.

• Provide strategic HR business partnership to one or more business groups
• Oversee and deliver HR solutions to the business, including people strategy, performance and talent management, culture and belonging, engagement and retention, organizational efficiency, workforce planning, and succession management
• Partner with the HR leadership team on planning and delivering HR solutions to the business
• Operate as a trusted advisor to our HR Centres of Excellence, serving as the expert on people and organizational issues
• Navigate a fast‑paced environment with significant change, leveraging effective HR processes to enable the organization to innovate and grow

• Strategic workforce planning, including succession planning
• Proactive recruitment and retention strategies
• Organizational design and development
• Employment risk management, including employee relations strategies
• Data and trend analysis to incorporate within strategic decisions and talent plans
• Foundational Diversity, Inclusion and Belonging (DIB) practices
• Partner with Employee Relations, DIB, Learning & Development, Talent Acquisition, HR Operations, Compensation, People Analytics and Enterprise HR to develop solutions that attract, retain, and motivate world‑class talent
• Provide coaching to leaders and advice on key areas such as leadership, teamwork, organizational design, strategy, etc.
• Create and support business outcomes with HR programs, initiatives and strategies that lead to a market‑competitive advantage
• Develop data‑driven, innovative and creative solutions with a willingness to push and challenge for transformative work
• Lead Card Channels‑wide HR project work, partnering with peers within Channels and across the Card organization

• High School Diploma, GED, or equivalent certification
• At least 5 years of client‑facing experience OR at least 5 years of consulting experience OR a combination

• Bachelor’s Degree or military experience
• MBA or Master’s degree
• Professional Human Resources Certification, Senior Professional Human Resources certification, or coaching certification
• 7+ years of client‑facing experience or 7+ years of consulting experience or a combination
• 6+ years of experience in Human Resources or Human Capital Consulting

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $177,700 - $202,800 for Sr. Manager, HR Business Partner Richmond, VA: $161,500 - $184,300 for Sr. Manager, HR Business Partner

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.