ServiceNow HRSD Architect Jobs

Service Now Subject Matter Expert

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McLean, VA Public Trust Polygraph Unspecified Career Level not specified Salary not specified

Job Family : SAAS/PAAS/Cloud Consulting Travel Required :
Up to 10% Clearance Required :
Ability to Obtain Public Trust

What You Will Do:

• As a Service Now Subject Matter Expert with deep experience in Human Resources Service Delivery (HRSD), you will devise strategies, design, implement, and optimize HR solutions for clients using the Service Now platform
• Translate complex HR business needs-including employee lifecycle events, case management, and employee experience-into integrated Service Now HRSD solutions to address client requirements
• Lead and design Service Now platform HRSD solutions, including: HR Case Management, Employee Service Center (ESC), Lifecycle Events, Knowledge Management, & Document Management
• Configure and extend Service Now solution components to automate HR processes, workflows, integrations, and reporting
• Provide technical guidance on Service Now HRSD best practices, including employee experience design, automation, and platform governance
• Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support
• Architect and support integrations with enterprise HR systems such as Workday, SAP Success Factors, or Oracle HCM
• Design HR analytics, dashboards, and reporting capabilities to provide insights into workforce operations and service performance
• Ensure alignment with HR data privacy, security, and compliance requirements, including role-based access and data protection strategies
• Collaborate with HR leadership, HR business partners, and IT stakeholders to understand workforce needs and deliver effective HR solutions

What You Will Need:

• A minimum of TEN (10) years of experience; FIVE (5) years of Service Now experience
• A minimum of THREE (3) years of experience delivering HR technology or HR service delivery solutions
• Bachelor's degree
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
• US Citizenship is contractually required for this role
• Service Now CSA certification with HRSD Implementation Specialist certification
• Experience integrating Service Now with enterprise HR systems (Workday, SAP, Oracle, etc.)
• Knowledge of HR service delivery best practices and workforce transformation strategies
• Relevant experience advising clients on HRSD implementations and employee experience solutions using Service Now
• Experience with employee experience tools, including Employee Center, Virtual Agent, and AI capabilities (e.g., Now Assist)
• Demonstrated ability to address challenges involving Service Now HRSD capabilities and HR process optimization
• Experience with HR data governance, privacy, and compliance considerations (e.g., handling sensitive employee data)
• Selected candidate must be about to commute to the client site when needed

What Would Be Nice To Have:

• Service Now CMA, CTA, ArchX certifications
• Service Now Certified Implementation Specialist (CIS) certifications
• Experience with federal, state, or local HR environments
• Experience in public sector or government consulting environments

What We Offer :
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan Pay Down
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at Recruitin .

All information you provide will be kept confidential and will be used only to the extent required to provide needed…