Principal Associate - Business Learning Consultant

Principal Associate - Business Learning Consultant Capital One’s Enterprise Learning & Development team is seeking a Business Learning Consultant to drive impactful and innovative solutions for our Job Family Learning team. In this role, you'll partner with the business to translate intent into effective learning products using a customer-focused, iterative approach, and independently solve problems. The Enterprise Learning & Development team is at the forefront of advancing Capital One’s talent across the company.

The Business Learning Consultant plays a critical role in elevating our talent through the creation and execution of learning strategies that help our associates be great. We are looking for someone who can consult with key partners to identify learning needs and solutions for a technical audience. This person will deliver data driven solutions through cross-functional collaboration to meet business and learner needs across more technical audiences.

They are an expert in learning sciences, a learner advocate, and an active team player. If you are energized by creative problem solving, creating transformational learning solutions, thrive in collaborative environments through strong stakeholder relationships, and can manage through complexity and change to deliver business impact - this role is for you.

• A strategic learning partner:
  Stays current with emerging trends in both talent development and technology spaces; thinks holistically; solves problems systemically; balances long-term learning vision with operational excellence and delivery rigor; brings structure to ambiguity and manages multiple priorities effectively.
• A business consultant who expertly balances the needs of the business with talent development outcomes to deliver scalable and valuable learning solutions.
• An autonomous learning expert who independently owns and expertly manages the entire learning lifecycle—from identifying needs and designing solutions to ensuring successful delivery and thorough evaluation—all while thinking in an integrated way to align perfectly with business goals and learner needs.
• A highly collaborative and consensus-minded partner who works cross-functionally to define learning problem statements, distill insights into actionable recommendations, and manage expectations across teams.
• Adept at championing an MVP-first strategy for learning solutions, enabling rapid concept testing, efficient user feedback collection, and continuous iteration to ensure maximum effectiveness and relevance.
• A discovery-driven problem solver who runs continuous analyses to understand gaps, successfully navigating complex problems and matrixed stakeholder relationships.
• Able to juggle multiple complex learning initiatives with minimal oversight, leveraging a product mindset to deliver high-quality results on time without compromising the learner experience.
• Data-driven and focused on impact, using feedback and defined metrics to continuously improve learning solutions and measure their real-world performance outcomes.
• A proactive team player who actively shares best practices, identifies efficiencies, and fully participates in team ceremonies.

• Experience educating, onboarding, or supporting more technical roles such as product, tech or other technical talent or at a tech-forward organization
• High level of initiative, ownership, and a customer-centric mindset
• Strong written and verbal communication skills, with ability to influence partners
• Ability to autonomously lead design and delivery of peer learning programs and iterate based on leader and learner feedback and impact data
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
• Collaborative approach with key partners to collectively define destination state and go after learning strategies
• Desire to partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact
• Ability to work with minimal oversight, delivering high-quality results on-time without compromising quality

• Bachel…