Associate Solution Engineer

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. We continuously aim to understand what is best for our customers, strive for excellence, and encourage candid communication. When you join Appian, you ll be part of a team dedicated to accomplishing hard things.

Here at Appian, we re passionate about technology. We love making it and using it. Joining Appian CIO will provide an environment that values cross-functional collaboration and supports personal and professional growth. We want to revolutionize the way people work and, in doing so, develop the Appian platform to be simple so our customers can thrive.

Our Solution Engineering team is obsessed with serving our customers. We are looking for an Associate Solution Engineer, a technical  Jack/Jill of All Trades  who loves figuring out  how things work.  As an Associate Solution Engineer, you ll become an expert on the inner workings of the Appian platform and gain full-stack experience valuable for any technical career. You ll work with every layer of the Appian platform;

from data analysis to creative problem solving, tackling challenging technical problems while addressing our customers  concerns. This role specializes in technical customer support for our clients that use Appian and, while very technical, this is not a traditional software engineering position.

This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate work with the exceptional people across Appian.

To be successful in this role, you need:

• To be excellent at problem solving and find creative solutions to some of our customer s most complex technical concerns
• To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
• To tackle technical challenges and communicate your work across a variety of departments
• To have a strong interest in software development (but not wanting to focus on coding all day)
• To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
• To have an interest in data analytics
• To have an interest or experience in programming/scripting languages (e.g. Java, Perl, Ruby, C#, PHP)
• To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
• To have an interest in or experience with systems administration (e.g. Linux, Windows)

Basic Qualifications:

Bachelor s degree in any engineering discipline, information technology, or similar degree program

Flexibility to provide after-hours support is required, including one on-call rotation per quarter (every 10 - 15 weeks).

Tools and Resources

• Training and Development: onboarding, department-specific training, mentorship, and First-Friend program.
• Growth Opportunities: leadership program for new and aspiring managers, Appian University, skills-based training, and tuition reimbursement.
• Community: an inclusive culture with employee-led affinity groups that plan social, educational, and outreach activities.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize complex processes. For more information, visit  [Nasdaq: APPN]

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Reason Only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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Note
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This description reflects the role and required information but does not include the application form fields or government-moster/self-identification forms.

Appian is an equal opportunity employer. We strive to adhere to equal employment opportunity principles and to provide accommodations consistent with applicable laws for applicants with disabilities. If you need an accommodation, contact us as described above.