Architect, Technical Support

Overview

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

As an Appian Architect, you will be a key technical leader within Appian’s Customer Success team as well as a trusted technical advisor to Appian’s clients. Architects are responsible for helping design and scale Appian’s technical solutions and enabling Appian’s expert delivery teams. In this role, you will not only become an expert at designing applications on our platform, but also become business process experts in the various industries and technologies of our varied customer base.

This involves integrating with and incorporating new technology trends from a variety of disciplines, as well as working with clients on all aspects of their program to drive technical success and efficiency, including security, scalability, Cloud technologies, version control, configuration management and other Dev Ops practices.

The ideal candidate will combine a passion for learning new technology with excellent technical, product and business skills to make our customers and partners successful. All of these activities are performed in partnership with Appian Product Management and Engineering, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian.

While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• To be passionate about technology, excited by tough challenges, and be a natural problem solver.
• Experience with configuration, deployment, and testing of enterprise software applications, ideally with Agile delivery methodologies.
• The ability to design and review complex, secure and scalable solutions with enterprise software and remove technical impediments.
• Composure in client-facing situations and have had previous success presenting complex technical concepts & designs to a variety of audiences.
• Experience working alongside enabling delivery teams to meet their engagement goals by sharing your knowledge, expertise, advice, and mentorship.
• To ideally have experience with software consulting (such as in an ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management
• To ideally have Commercial or Industry-experience in one or more of the following areas:
  Financial Services, Pharmaceuticals, Insurance, Manufacturing

Basic qualifications:

• You have at least 5 years of hands-on technical experience in an enterprise software implementation environment.
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
• Willingness to travel up to 20%.

Tools and Resources

• Training and Development:
  During onboarding, we focus on equipping new hires with the skills and knowledge…