Senior Consultant

Overview

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Appian Customer Success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team provides support and growth to strengthen and evolve your skills within the consulting field.

We are seeking a Senior Technical Consultant to join our Customer Success Public Sector team. In this role, you will engage with customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to help lead projects and work through the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s low-code platform for our commercial clients.

This includes working within an agile environment to understand client business processes and technical needs, launching new relational data models in production, developing APIs to integrate with multiple systems, and leading/mentoring consultants through fast-paced software implementations. You will also collaborate with client technical teams and business users as needed throughout the software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

This role is based at our HQ in McLean, VA. Appian fosters in-person collaboration as a key driver of our mission. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster culture, maximize opportunities to connect with colleagues, and support teamwork. While working in-person with customers is a priority, the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

• Passion for mentoring and developing others and experience leading small teams through post-sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and curiosity to ask “why” and solve the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Basic understanding of object-oriented programming, experience with relational databases and database design/data modeling, and SQL skills
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); experience with integrations using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with AWS, AI, Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

• An Active Government Clearance (Secret and above, without any limitations) is required for this opening
• Ability and willingness to maintain an Active TS:
  
  SCI Clearance, with the ability to perform work within cleared facilities (SCIF work is required)
• 3+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

• Training: onboarding and Appian training, plus a CS-specific bootcamp to prepare for client projects
• Growth: continuous learning through weekly knowledge shares,…