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Tier 1 Help Desk Specialist – DoD IT Support; Secret
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-01-23
Listing for:
DMI (Digital Management, Inc.)
Full Time
position Listed on 2026-01-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
A leading digital services provider is seeking a Help Desk Technician to provide Tier I support in a call center environment. The role involves resolving technical problems, logging interactions, and achieving service level targets. Candidates must have 4+ years of experience, an active Secret clearance, and strong knowledge of Windows OS and customer service skills. This position emphasizes problem resolution and timely support across multiple networks.
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